Apprentice Team Standards Coordinator

Southampton City Council

Hampshire (SO14 7LY)

Closes in 14 days (Thursday 12 March 2026)

Posted on 26 February 2026

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Summary

We are looking for an enthusiastic individual with an eye for detail, who is keen to take responsibility for a range of critical administrative functions. 

You will carry out key tasks such as minuting meetings, arranging transport, booking contact centres, and supporting with essential coordination.

Wage

£24,795 a year

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At Southampton City Council we are committed to paying Foundation Living Wage as a minimum and we believe apprentices should also be paid fairly. The salary is £24,795.

Training course
Business administrator (level 3)
Hours
Monday to Friday, 9.00am - 5.00pm - some potential flexibility required.

37 hours a week

Start date

Friday 1 May 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To ensure that all casework information is recorded accurately and fully, and methods for storing and retrieval of information comply with service and statutory requirements

  • Ensure quality and accuracy of recordings within Case Management systems
  • Provide support/training to operational staff on electronic systems, including the Case Management System
  • To report on key areas of standards by input and management of ‘monitoring systems’
  • To work with operational colleagues and support colleagues to identify and deliver service improvement activity
  • To ensure customers are kept up to date and receive timely and relevant information as appropriate to their needs
  • Process and gain authorisation for financial requests through internal systems and take investigative action when required
  • Action and respond to all requests to safeguard and promote the well-being of children. Ie: accommodation and transport requests, processing passports, arranging utilities, multi-agency requests for information
  • Minuting professional statutory meetings, group supervisions and processing associated documentation. This could include exposure to sensitive information

Where you'll work

Civic Centre
Southampton
Hampshire
SO14 7LY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

FAREPORT TRAINING ORGANISATION LIMITED

Training course

Business administrator (level 3)

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What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administrator Level 3 Apprenticeship Standard
  • Functional skills if required

Requirements

Essential qualifications

GCSE in:

English and Maths (grade A* - C (9 - 4))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this employer

Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers. Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.

https://www.southampton.gov.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • The Business Administrator Level 3 qualification will give the candidate the opportunity to move further through the council

Ask a question

The contact for this apprenticeship is:

Southampton City Council

Hayleigh Smith

hayleigh.smith@southampton.gov.uk

The reference code for this apprenticeship is VAC2000018159.

Apply now

Closes in 14 days (Thursday 12 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.