Apprentice Business Improvement Analyst - Birmingham
COMPASS GROUP, UK AND IRELAND LIMITED
Birmingham West Midlands (B45 9PZ)
Closes in 25 days (Monday 30 March 2026)
Posted on 26 February 2026
Contents
Summary
In this role, you’ll become a key part of a supportive team dedicated to improving how we work and enhancing the experiences we deliver. You’ll learn how to analyse processes, solve problems, and drive meaningful change—skills that are highly valued in any industry.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Improvement practitioner (level 4)
- Hours
-
Shifts to be confirmed.
40 hours a week
- Start date
-
Thursday 30 April 2026
- Duration
-
1 year 2 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The successful candidate will report to the Head of Process Development within the Process Team arm of the Enterprise Change & Transformation Team to bring about lasting business improvements across Compass UK & Ireland.
For this role, core duties will include:
- Supporting process discovery workshops
- Creating process documents (e.g. process maps)
- Liaising with stakeholders from across the business to understand business challenges and opportunities
- Confidently engaging and collaborating closely with colleagues
- Working with our Data Analyst to create data-driven insights
- Working with Process Analysts and business stakeholders to create "to be" ways of working
- Monitoring process performance, via agreed metrics
- Supporting the creation of the Business Process Management approach
- The above duties may be carried out remotely (via MS Teams) or in - person
Where you'll work
Parklands Court 24 Parklands
Birmingham Great Park
Rubery
Birmingham West Midlands
B45 9PZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GLP TRAINING LTD
Training course
Improvement practitioner (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Compliance: Work in accordance with organisational controls and statutory regulations
- Communication: Speak and write clearly. Influence others, question effectively. Plan and deliver meetings presenting insight to engage audiences
- Coaching: Observe, listen, use questioning, provide feedback and spot learning opportunities
- Project management: Define, sequence, plan and schedule activities with phases and milestones. Estimate effort and duration. Create and update project charter. Review progress
- Change management: Sponsorship contract, surface and manage resistance, build compelling narratives for change, assess change impact
- Principals and Methods: Select and apply a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits
- Project selection and Scoping: Support the identification of improvement opportunity and the scoping of these projects
- Problem definition: Support development of problem/opportunity statements
- Voice of the customer: Support application of techniques to identify and prioritise customers, their requirements and ensure balance against the stated and unstated needs of the business (Voice of the Business)
- Process mapping & analysis: Process map to measure and analyse flow and value. Identify interfaces, functional responsibilities and ownership. Use insight to identify potential opportunities and map future state
- Lean tools: Seek in-process waste through understanding of value within the value stream
- Measurements systems: Plan, carry out and assess results of a measurement system study
- Data acquisition for analysis: Develop a sampling strategy
- Basic statistics & measures: Use graphical analysis to understand distribution and stability
- Data analysis-statistical methods: Identify data-types and select analysis methods and tools. Assess time series data stability and analyse making relevant insight
- Process capability & performance: Select methods and metrics for analysis
- Root cause analysis: Select and apply the appropriate graphical tool dependent on the data type to identify patterns, trends and signals to establish hypothesis
- Experimentation & optimisation: Plan designed experiment with clear objectives, and appropriate levels of Measurement Systems Analysis, analyse experiment data and optimise
- Identification & prioritisation: Identify and prioritise factors, ideas and solutions
- Data analysis – SPC: Select and apply appropriate tools for ongoing monitoring and control. Analyse and interpret control charts
- Benchmarking: Conduct structured benchmarking to support target setting
- Sustainability & control: Identify failure modes and embed learning from improvements
Training schedule
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Presentation skills
- Logical
- Team working
- Initiative
About this employer
We’re the people behind the food, hospitality and support services that power your day, make you smile and put a spring in your step. That’s just one of the reasons why we’re the UK and Ireland’s top contract catering, hospitality, and business support services provider.
After this apprenticeship
- On completion of the Improvement Practiconer Level 4 apprenticeship, the apprentice will have the opportunity to embark onto a Level 5 apprenticeship to further their skills' development through internal training programmes
Ask a question
The contact for this apprenticeship is:
GLP TRAINING LTD
The reference code for this apprenticeship is VAC2000018107.
Apply now
Closes in 25 days (Monday 30 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.