Customer Service Assistant Apprentice
MR ADNAN PAREKH & MRS FARAH PAREKH
LONDON (SW2 1RS)
Closes in 25 days (Tuesday 30 June 2026 at 11:59pm)
Posted on 3 June 2026
Contents
Summary
To provide excellent customer service at the counter while ensuring the smooth handling, processing, and care of customers’ garments and household items. The role involves front-of-house service and basic administration.
- Wage
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£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Working hours will be 30-40 hours per week, scheduled Monday to Saturday.
Working times will fall between 8:00am and 6:30pm, with shift patterns to be agreed.
40 hours a week
- Start date
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Tuesday 8 September 2026
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Greet customers in a friendly and professional manner, providing advice and answering questions about services, turnaround times, and pricing
- Receive garments and household items, accurately tag and log them into the system
- Inspect items on intake for stains, damages, or special care requirements and clearly communicate these to customers
- Handle payments by cash, card, or other methods, issuing receipts and maintaining till accuracy
- Keep the counter and customer waiting areas tidy, clean, and well-presented
- Assist with stock replenishment (e.g. packaging materials, detergents, tags) as required
- Follow health & safety, hygiene, and garment-care procedures at all times
- Support colleagues with general shop duties, including tidying work areas and light cleaning
- Identify and flag any issues (e.g. missing items, damages, incomplete packaging) to the manager or senior staff
Although it is predominantly customer facing role, we do need someone who is hands on and will support with additional duties as required. This may include:
- Operate washing machines, dryers, and other cleaning equipment safely and according to procedures
- Assist with packing, pressing, and preparing items for customer collection, checking for quality standards and accuracy
Skills & Attributes:
- Strong customer service and communication skills
- Attention to detail and ability to notice garment issues
- Reliability, punctuality, and ability to work in a team
- Basic numeracy skills for handling cash and card transactions
- Willingness to learn about fabrics, cleaning methods, and specialist garment care
Working Conditions:
Shop-floor and counter based, with some manual handling (lifting bags of laundry, moving items in and out of machines)
Where you'll work
114A BRIXTON HILL
BRIXTON
LONDON
SW2 1RS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CROYDON COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
More training information
- They will receive on the job training
- Candidates need to be willing to learn about fabrics, cleaning methods, and specialist garment care
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
About this employer
50 Years of experience and still counting
Poleo Dry Cleaners Brixton Hill is a family run business, serving Brixton and the surrounding areas since 1980, the team here have a combined industry experience of more than 50 years, we have seen it and done it all and are always up for the next big challenge, so why not give us a try, Call us on 020 8674 4873 or drop in and say hello.
We take pride in our work
Call it an OCD, but we just can’t seem to let things pass our eye, our meticulous working discipline means that clothes are checked 4 times for stains before we have them ready for customers to collect; We will even repeat the cleaning or pressing cycle if need be. Although we are a Dry Cleaners in Brixton, we have customers from all over South London visiting us!
We clean and re-clean and we don’t charge extra
Once clothes go through our pre and post checks, if we feel another clean will provide better results, we clean again and don’t charge extra! Exactly why Brixton Loves Poleo!
Pre-Spotting, Yes we Pre-Spot Stains!
Without getting too technical, Pre-spotting is the method of breaking down a stain before it goes through an actual cleaning cycle; stains which are pre-spotted are far more likely to disappear if Pre-Spotted. This is a timely procedure, which requires patience and years of experience to carry out, for this very reason many Dry Cleaners skip this step. Stains are more likely to set in permanently during the cleaning cycle if they have not been pre-spotted.
All done in house!
We don’t do logistics, we do Dry Cleaning. All services offered are done in house on the same premises, same day, and next day no problems.
There’s more. But you probably don’t want to read any more... so if you have any questions just drop us a line 020 8674 4873 or drop in at Poleo Dry Cleaners, Brixton, SW2 1RS.
After this apprenticeship
- Level 2 Customer service qualification to be achieved with potential to progress into Customer Service Associate role
Ask a question
The contact for this apprenticeship is:
CROYDON COLLEGE
The reference code for this apprenticeship is VAC2000018062.
Apply now
Closes in 25 days (Tuesday 30 June 2026 at 11:59pm)