Apprentice Operational Support Assistant

PARTNERS IN COSTS LIMITED

Doncaster (DN1 2EE)

Closes in 16 days (Thursday 19 March 2026 at 11:59pm)

Posted on 3 March 2026

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Summary

We are looking for an enthusiastic Operational Support Assistant Apprentice to join our vibrant and friendly team. Working in a team and sharing the responsibility to provide full administrative support across Cost Drafting teams and providing administrative assistance as required, to ensure the smooth day-to-day running of the organisation.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Please note the national apprentice wage is due to increase from £7.55 to £8 in April 2026.

Training course
Business administrator (level 3)
Hours
Monday – Friday, 9am - 5pm.

37 hours 30 minutes a week

Start date

Monday 23 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main duties:
Provide general administrative support, including:

  • Attending Reception (when required) and answering incoming telephone calls in line with company guidelines.
  • Logging in new work instructions into the Case Management System.
  • Entering key information and sending initial acknowledgement
  • Scanning and photocopying key client documentation and uploading into Case Management System
  • Ensuring client files are accurately accounted for and secured, in line with Company guidelines.
  • Arranging couriers to collect and return client files, preparing appropriate paperwork, in line with company guidelines.
  • Management of the archiving process, including archiving and retrieval of settled files and providing assistance to support adherence to the Company's Data Retention Policy
  • Providing administrative support for Company-wide projects. This will include (but is not an exhaustive list); data management of the Case Management System, report production, minuting and support during meetings, facilities management projects, etc.
  • Providing administrative support to teams, as required
  • Providing support to regions or associated companies within the PIC Group during periods of absence
  • Undertake any other reasonable duties designated by their immediate or ultimate supervisors from time to time to meet
    business needs

Where you'll work

Robson House
4 Regent Terrace
Doncaster
DN1 2EE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DN COLLEGES GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training will be at Doncaster College where you will access a wide range of facilities on offer.  

Day release.

You will undertake the L3 Business Administrator standard.

https://skillsengland.education.gov.uk/apprenticeships/st0070-v1-0 

You will undertake Functional Skills for English and/or maths if needed.

You will undertake both on and off-the-job training by a team of industry-qualified professionals to give you the best skills, knowledge and experience.

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade Grade C/4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Initiative

Other requirements

You must be able to travel to and from work and college. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

About this employer

Established in 1996, we are a nationwide leading firm of Costs Lawyers who are located throughout the country. We provide dedicated and bespoke solutions, specialising in personal injury claims, ranging from clinical negligence to catastrophic injury, as well as dispute resolution claims.

https://www.pic.legal/ (opens in new tab)

After this apprenticeship

Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.

Ask a question

The contact for this apprenticeship is:

DN COLLEGES GROUP

Asa Buckley

asa.buckley@dncolleges.ac.uk

The reference code for this apprenticeship is VAC2000017989.

Apply now

Closes in 16 days (Thursday 19 March 2026 at 11:59pm)