Apprentice Team Leader
Grove House Surgery
SOMERSET (BA4 5UH)
Closes in 22 days (Friday 20 March 2026 at 11:59pm)
Posted on 26 February 2026
Contents
Summary
An exciting opportunity with Grove House Surgery as their Team Manager Apprentice. You'll be supporting daily patient services by supervising reception staff, ensuring procedures are followed, and maintaining an efficient, patient‑focused environment.
- Wage
-
£14,526.20 to £23,492.04, depending on your age
National Minimum Wage
- Training course
- Team leader (level 3)
- Hours
-
Monday to Friday, between the hours of 8am and 7.00pm, plus half an hour unpaid lunch break each day.
37 hours a week
- Start date
-
Monday 6 April 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Staff supervision (Patient Services Team):
- Line management of the patient services team
- Organise weekly staff rota, ensuring adequate staffing levels, organising holidays and sickness cover
- Induction and training of all new patient services staff and ongoing reviews
- Ensure all patient services staff are trained and able to carry out all reception duties consistently and allocated work is rotated, so all staff skills are kept up to date
- Undertake patient services staff one-to-one and appraisals
- Monitor and manage workflow and priorities for the patient services team on a daily basis
- Monitor fair distribution and contribution of workload from the patient services team
- Continually assess and evaluate systems, recommending changes and improvements to the practice manager as appropriate
- Ensure practice policies are followed, and accurate records are kept with particular reference to: appointments, messages, visits, post, patient registration, repeat prescriptions, filing systems, births and deaths
- Ensure adequate staffing levels, approving annual and other leave, managing staff rotas, including arranging holiday and sickness cover
- Complete return to work interviews with patient services staff
- Liaise with the Practice Manager concerning staffing and organisation of work
- Liaise with other members of the primary health care team, outside agencies and Practice volunteers as required
- Facilitate induction of new Clinical staff in relation to processes of the reception team
Reception duties and responsibilities:
- Dealing with enquiries and requests from patients and visitors, face to face, on the telephone and through email and other electronic media i.e. Accurx
- Registering and updating patients’ details using the computer system
- Dealing with repeat prescription requests/queries where possible before passing to the Prescription Co-ordinator
- Dealing with incoming and outgoing mail, including scanning
- Assist in the production of procedure notes and guidance information
- Filing and photocopying
- Undertaking training as appropriate
- Providing general clerical and administrative support to doctors, nurses and practice manager as required
- Processing payment of some private fees and charges, using petty cash and credit card processing
- Keeping public areas tidy
- Carry out minor IT repairs (replacing toners etc.)
- To comply with the Practice’s Health and Safety at Work policies
- To be committed to the Practice’s Equal Opportunities Policy and to ensure equality of opportunity in service delivery
- Such other duties as may, from time to time, be assigned to the post holder by the Practice Manager
Liaises with:
- Patients, clients and visitors to the practice
- Patient Participation Group
- Doctors, nurses and partners
- Members of the administration and reception team
- Member of the Primary Care Network (PCN)
- District Nurses, Counsellors and other health care providers
- Somerset Clinical Commissioning Group
- Hospitals
- Statutory organisations
- Training organisations
Where you'll work
GROVE HOUSE SURGERY
WEST SHEPTON
SHEPTON MALLET
SOMERSET
BA4 5UH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOMERSET SKILLS & LEARNING CIC
Training course
Team leader (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use resources to implement operational and team plans.
- Use tools to organise, prioritise and allocate daily and weekly work activities.
- Able to collate and interpret data and information and create reports.
- Identify and support the development of the team through informal coaching and continuous professional development.
- Use information and problem-solving techniques to provide solutions and influence the decision-making process.
- Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
- Review work processes to identify opportunities to improve performance and for continuous improvement.
- Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
- Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
- Manage others through change by identifying challenges and the activities to resolve them.
- Interpret organisational strategy and communicate how this impacts others.
- Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
- Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
- Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
- Manage and maintain relationships with a diverse workforce and stakeholders.
- Negotiate with and challenge stakeholders to manage change and reduce conflict.
- Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
- Identify future changes in the sector such as technology advances that may impact their organisation.
- Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.
- Use resources to implement operational and team plans.
- Use tools to organise, prioritise and allocate daily and weekly work activities.
- Able to collate and interpret data and information and create reports.
- Identify and support the development of the team through informal coaching and continuous professional development.
- Use information and problem-solving techniques to provide solutions and influence the decision-making process.
- Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
- Review work processes to identify opportunities to improve performance and for continuous improvement.
- Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
- Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
- Manage others through change by identifying challenges and the activities to resolve them.
- Interpret organisational strategy and communicate how this impacts others.
- Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
- Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
- Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
- Manage and maintain relationships with a diverse workforce and stakeholders.
- Negotiate with and challenge stakeholders to manage change and reduce conflict.
- Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
- Identify future changes in the sector such as technology advances that may impact their organisation.
- Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.
Training schedule
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
- Minimum of 3 years admin experience
- Successful applicants will be subjected to a DBS check
- Any offers are subject to successful references
- Must have experience of supervising, mentoring and coaching staff
About this employer
At Grove House Surgery Our Mission is to Provide our Patients with a Caring, Supportive Environment and the Highest Quality Health Care with Well Trained and Committed Staff.
After this apprenticeship
- Once full training has been completed, there is potential for this role to be made permanent
Ask a question
The contact for this apprenticeship is:
SOMERSET SKILLS & LEARNING CIC
SS&L
Enquiries@sslcourses.co.uk
0330 332 7997
The reference code for this apprenticeship is VAC2000017974.
Apply now
Closes in 22 days (Friday 20 March 2026 at 11:59pm)