Customer Service Apprenticeship (Doctors Reception)

Wingate Medical Practice

Wingate (TS25 5PZ)

Closes in 6 days (Wednesday 11 March 2026 at 11:59pm)

Posted on 27 February 2026

Print

Contents

Summary

A fantastic opportunity has arisen to join the Team at Wingate Medical Practice. During your apprenticeship, you will gain experience in primary care and Customer Service/secretarial work. As a Medical Receptionist, you will usually be the first-person patients speak to when they come to the surgery.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 37.5 hours per week (Hours to be agreed at interview).

37 hours 30 minutes a week

Start date

Monday 30 March 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To provide a high standard of patient service
  • To have thorough knowledge of practice procedures and to work in accordance of written protocols
  • Provide general assistance to the practice team to both clinical and non clinical
  •  Project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare they require
  • Resolve queries/problems from patients, clinicians and associated staff
  • Deal with external agencies such as other practices, secondary care and 3rd party organisations
  •  To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff
  • Undertake all clerical, reception and administration duties applicable to the medical practice

Where you'll work

Front Street West
Wingate
TS25 5PZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EAST DURHAM COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

All training and learning will be work based (within the practice by a dedicated Trainer Coach)

Requirements

Essential qualifications

GCSE in:

  • English (grade 9-2 (A*-E))
  • Maths (grade 9-2 (A*-E))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Can you travel to this location on a daily basis and be on time? Do you meet the academic criteria for the role?

About this employer

IntraHealth is one of the UK’s leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes. We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

https://www.intrahealth.co.uk/surgeries/wingate-medical-centre/ (opens in new tab)

After this apprenticeship

  • Progression onto the next level of qualification and the possibility of full time employment

Ask a question

The contact for this apprenticeship is:

EAST DURHAM COLLEGE

Sarah English

sarah.english@eastdurham.ac.uk

0191 5188262

The reference code for this apprenticeship is VAC2000017856.

Apply now

Closes in 6 days (Wednesday 11 March 2026 at 11:59pm)