Administration Apprentice

S E BROSCOMBE LTD

HUDDERSFIELD (HD2 1YF)

Closes in 17 days (Friday 20 March 2026 at 11:59pm)

Posted on 26 February 2026

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Summary

This is a long-established freight company that wishes to support a candidate to undertake a Level 3 Business Administration qualification. You’ll be responsible for dealing with telephone calls, and emails, assisting with general admin and support within the transport team and the accounts team.

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

Increments every 3 to 6 month – dependent on your progression

Training course
Business administrator (level 3)
Hours
Monday to Friday 9am to 5pm. Half hour unpaid lunch break. 37.5 hours per week.

37 hours 30 minutes a week

Start date

Monday 27 April 2026

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work:

You’ll be responsible for dealing with telephone calls, emails, assisting with general admin and support within the transport team and accounts team.

Key Responsibilities and Accountabilities:

  • Customer service
  • Administration
  • Health and safety
  • General
  • Answer telephone calls, taking messages where necessary
  • Answering email queries from customers or forwarding on to the relevant department
  • Liaising between driver and customers resolving onsite issues
  • Supplying customers with ETAs and updates on jobs where required
  • Administration within both transport and accounts
  • Support the team with inputting jobs onto the transport system
  • Briefing drivers on jobs and customer requirements
  • Filing and general admin for transport office

Health and Safety:

  • Ensure that you remain compliant with health and safety regulations and accepted safe practices at all times
  • Report any health and safety issues or contraventions witnessed anywhere within the business to your manager

General

  • Comply with all policies and procedures within the company
  • Ensure that you implement our equality and diversity policy in all areas of your work
  • Work together with all our employees to help us achieve our aims

This job description is a general guide to the duties you will be expected to carry out. Flexibility is required to ensure that the needs of the business are met.

Where you'll work

RED DOLES LANE
HUDDERSFIELD
HD2 1YF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

C.M.S. VOCATIONAL TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:

  • Level 3 Business Administrator Standard Apprenticeship
  • Level 2 Functional Skills maths and English if not already achieved
  • You will also develop the skills, knowledge and behaviours required to work within an office environment
  • This apprenticeship is delivered in the workplace and 20% of your
    working time will be dedicated towards training and learning new skills
  • You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
  • Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
  • All evidence will be logged to your electronic portfolio

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Initiative
  • Patience
  • Good attendance record
  • Self Motivated

Other requirements

The wage will be reviewed every 3 to 6 months, dependent on the progression of the learner. And also on completion of the qualification. You must like dogs as there are dogs around the business. Wages are paid on a weekly basis. All training is to be undertaken within the workplace.

About this employer

S.E. Broscombe Limited is privately owned family run transport company which started in April 1915 by Sarah Elizabeth Broscombe with horse and carts working for engineering companies within the Huddersfield area. With over 100 years within the industry.  The company is owned and managed by the Brooke family who are involved on a daily basis with the running of the company and we still hold strong the value of a high-quality service at a competitive price. S.E. Broscombe run a fleet of vehicles from 1.5 to 44 tons gross which include flats, curtain siders, box vehicles and specialist vehicles including tail lifts and lorry mounted cranes. We take great pride in our fleet and have won many awards and accolades for their high spec livery. We operate the whole of the UK and parts of Europe and full and part load service. All our vehicles have in cab communication systems and are satellite tracked.

http://www.sebroscombe.co.uk (opens in new tab)

After this apprenticeship

  • Great prospects for progression to a full time position for the right candidate

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Mandy Hodson

mandy@cmsvoc.co.uk

01924 614523

The reference code for this apprenticeship is VAC2000017851.

Apply now

Closes in 17 days (Friday 20 March 2026 at 11:59pm)