Club Team Member Apprentice

NEXUS LOUNGE LTD

Saffron Walden (CB10 1HQ)

Closes in 25 days (Tuesday 31 March 2026 at 11:59pm)

Posted on 25 February 2026

Print

Contents

Summary

Were offering an apprenticeship in hospitality as a team member which involves working in a lively club environment. Ideal for those who enjoy fast-paced, social settings.

Wage

£9,815 to £15,873, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Hospitality accommodation team member (level 2)
Hours
Tuesday- Saturday Mixed shifts including late shifts on Friday and Saturdays.

25 hours a week

Start date

Wednesday 1 April 2026

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Join our dynamic team as an apprentice and gain hands-on experience in the hospitality industry. This role offers the opportunity to work closely with our management team in a vibrant club environment.

Key Responsibilities:

  • Venue Management: Assist in the day-to-day operations of our venue, ensuring smooth and efficient management
  • Stock Management: Carry out inventory checks and manage stock levels to support club operations
  • Event Coordination: Book and organize events for both the general public and private functions
  • Collaboration with Contractors: Work with external providers for entertainment, stock supplies, and staffing needs
  • Event Support: Participate as a team member during event nights, ensuring a seamless guest experience

Ideal Candidate:

  • Enthusiastic about working in a lively, fast-paced environment
  • Ability to work weekends and late evenings
  • Strong organisational and communication skills
  • Team player with a proactive attitude

This apprenticeship is perfect for those looking to develop a career in hospitality, offering valuable insights and experiences in event and venue management.

Where you'll work

9 Market Hill
Saffron Walden
CB10 1HQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CAMBRIDGE REGIONAL COLLEGE

Training course

Hospitality accommodation team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
  • Identifies and acts on opportunities to increase sales and guest loyalty.
  • Tailors communication to meet guest needs and build rapport.
  • Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
  • Assists in the resolution of feedback, complaints, and issues.
  • Handles room keys and guest property, including lost property, in line with business procedures
  • Handles transactions and payments securely.
  • Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
  • Communicates within and between teams to ensure operational effectiveness and efficiency.
  • Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
  • Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
  • Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
  • Prepares and serves alcoholic and non-alcoholic beverages to business standards.
  • Uses on site specialist equipment and technology relevant to business correctly and efficiently.
  • Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
  • Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
  • Handles and disposes of waste safely.
  • Manage stock across departments in line with local procedures relevant to own role.
  • Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
  • Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
  • Uses feedback from managers and team to improve own performance and meet personal goals.
  • Attends team briefings and implements instructions, offering input or feedback where relevant within team.
  • Manages own time to ensure allocated tasks are completed.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows equity, diversity and inclusion legislation and principles.
  • Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
  • Identifies and acts on opportunities to increase sales and guest loyalty.
  • Tailors communication to meet guest needs and build rapport.
  • Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
  • Assists in the resolution of feedback, complaints, and issues.
  • Handles room keys and guest property, including lost property, in line with business procedures
  • Handles transactions and payments securely.
  • Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
  • Communicates within and between teams to ensure operational effectiveness and efficiency.
  • Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
  • Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
  • Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
  • Prepares and serves alcoholic and non-alcoholic beverages to business standards.
  • Uses on site specialist equipment and technology relevant to business correctly and efficiently.
  • Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
  • Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
  • Handles and disposes of waste safely.
  • Manage stock across departments in line with local procedures relevant to own role.
  • Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
  • Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
  • Uses feedback from managers and team to improve own performance and meet personal goals.
  • Attends team briefings and implements instructions, offering input or feedback where relevant within team.
  • Manages own time to ensure allocated tasks are completed.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows equity, diversity and inclusion legislation and principles.

Training schedule

The training will take place at the venue, via Cambridge Regional Colleg (CRC)

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Team working
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

- Passing a Disclosure and Barring Service (DBS) check

About this employer

Nexus Lounge, also known as Club Nexus, offer late night entertainment with live DJs, handcrafted cocktails, beers. With multiple events, some open to the public, others for private hire. 

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • Once quailified, you will be givent the choice to continue your training or move into a Team Member role in your venue

Ask a question

The contact for this apprenticeship is:

CAMBRIDGE REGIONAL COLLEGE

info@nexus-lounge.co.uk

The reference code for this apprenticeship is VAC2000017850.

Apply now

Closes in 25 days (Tuesday 31 March 2026 at 11:59pm)