Customer Service Apprentice

Flooring Superstore

Henson Cl, Bishop Auckland (DL14 6WA)

Closes in 4 days (Wednesday 11 March 2026 at 11:59pm)

Posted on 25 February 2026

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Summary

This apprenticeship is the perfect opportunity to begin your career in customer service within a fast-paced, growing business. As part of our continued growth and expansion plans, we are looking for a Customer Service Apprentice to join our Head Office team in Bishop Auckland.

Wage

£15,990 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday: 8:30am- 2:00pm, Tuesday to Friday: 8:30am- 5:00pm

37 hours 30 minutes a week

Start date

Monday 30 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is a hands-on role where you’ll develop confidence, communication skills, and valuable workplace experience.

You will predominantly support customers via:

  • Livechat (answering customer queries efficiently and professionally)
  • Email responses
  • Assisting with outbound customer calls
  • Supporting the wider Customer Experience team (we aim to call customers within 3 working hours and respond to emails within 1 working day, so organisation and prioritisation are key skills you will develop in this role.)

You’ll learn how to:

  • Identify and assess customer needs
  • Provide accurate, valid and complete information using the right systems
  • Think creatively to resolve issues
  • Build sustainable relationships and trust with customers
  • Handle objections professionally and empathetically
  • Work across departments to find the best solutions

You will also gain exposure to:

  • Reporting and data entry
  • Handling more complex queries (with support from senior team members)
  • Supporting day-to-day tasks within the Customer Experience department

Where you'll work

Henson Cl, Bishop Auckland
DL14 6WA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BISHOP AUCKLAND COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

All delivered in the workplace with monthly assessor visits

Requirements

Essential qualifications

GCSE in:

  • English (grade 9-4 / A*-C / Level 2)
  • Maths (grade 9-4 / A*-C / Level 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Positive and motivated
  • A passion to helping people
  • Empathetic
  • Professional and resilient

About this employer

Flooring Superstore (Connection Flooring Ltd) is an award-winning flooring retailer. Since launching online in 2012, we’ve gone from strength to strength and continue to grow year on year. Flooring Superstore is our main brand, offering a wide range of flooring solutions, while Direct Wood Flooring and Grass Direct specialise in wood flooring and artificial grass.

https://www.flooringsuperstore.com/ (opens in new tab)

After this apprenticeship

  • To be discussed at interview

Ask a question

The contact for this apprenticeship is:

BISHOP AUCKLAND COLLEGE

David Brough

david.brough@bacoll.ac.uk

01388 743164

The reference code for this apprenticeship is VAC2000017793.

Apply now

Closes in 4 days (Wednesday 11 March 2026 at 11:59pm)