Neighbourhood and Community Involvement Admin Apprentice

Royal Borough of Kingston Council

Kingston upon Thames (KT1 2AQ)

Closes in 21 days (Thursday 2 April 2026)

Posted on 11 March 2026

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Summary

Royal Borough of Kingston have a new and exciting apprenticeship opportunity within the Neighbourhood and Community Involvement Team. In this role you will be providing administrative support to the Neighbourhood and Community Involvement Team, including scheduling meetings, maintaining records, and updating communication materials.

• Wage:

  £25,999 a year

  Check minimum wage rates (opens in new tab)

  There will be the option for a hybrid working pattern

• Training course: Business administrator (level 3)
• Hours: Monday - Friday 9am - 5.00pm

  36 hours a week

• Start date:

  Monday 27 April 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is an exciting new opportunity to join the Neighbourhood and Community Involvement Team as an apprentice. The role reports directly to the Neighbourhood Manager.

Key activities performance:

• Works with manager and colleagues to define outcomes, set targets and monitor performance, within a culture of continual improvement
• Supports operational plans to ensure that the resources within the teams are used to best effect and impact

Customers and Partners:

• Builds strong internal and external working partnerships to enable the service to be delivered in an outcome-focused and efficient way
• Supports Kingston’s commitment to community cohesion and valuing diversity and social inclusion
• Assists with engagement and outreach efforts, ensuring diverse communities are involved in shaping local priorities and accessing support services

Digital/New Ways of Working:

• Uses new technologies, particularly Google, to adopt modern, agile working practices, improve customer service and eliminate paper-based processes wherever possible
• Provide administrative support to the Neighbourhood and Community Involvement Team, including scheduling, maintaining records, and updating communication materials related to local priorities and funding
• Support the administration of ward-led and community grant-funded projects, including gathering project updates, tracking progress, and providing basic reporting support
• Help maintain a calendar of neighbourhood events and grant deadlines, supporting coordination across teams and ensuring timely delivery
• Contribute to the coordination of local prevention initiatives, promoting community resilience and wellbeing through shared information, resources, and signposting
• Supports the planning and delivery of community events and activities within community hubs, play streets, and other local spaces, encouraging inclusive resident participation
• Help organise and support local stakeholder meetings, community drop-ins, and partnership events, fostering collaboration between residents, services, and the voluntary sector

Where you'll work

Royal Borough of Kingston Council, Guildhall, High Street
Kingston upon Thames
KT1 2AQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH THAMES COLLEGES GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will attend Kingston College for your Level 3 Business Administration Apprenticeship. This apprenticeship is delivered with a blended learning module - with college attendance every 4 weeks and self-directed study and online teams delivery in the intervening weeks. 

Requirements

Essential qualifications

GCSE or equivalent in:

• Maths (grade 4)
• English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Patience
• Non judgemental

Other requirements

This apprenticeship is delivered with a blended learning module - with college attendance every 4 weeks and self-directed study and online teams delivery in the intervening weeks.

About this employer

We pride ourselves on being a diverse, tolerant and welcoming Borough and we aim to create a workforce which reflects the community we serve. We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates as these groups are currently under-represented in our workforce. We are proud to be recognised as a Disability Confident employer, and are committed to thinking differently about disability and taking action to improve how we recruit, retain and develop disabled people. We guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role.    We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda. We are an accredited London Living Wage Employer and this means that everyone working at the Royal Borough of Kingston, regardless of whether they are permanent employees or third-party contractors and suppliers receive the London Living Wage. The real Living Wage is higher than the government’s minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living. The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.

After this apprenticeship

On completion of this qualification learners may progress to higher level business administration qualifications or on to ILM or CMI leadership and management qualifications. Career opportunities This qualification aims to develop a highly transferable set of knowledge, understanding and skills across a range of administrative practices and tasks, which can be applied to all industries.

Ask a question

The contact for this apprenticeship is:

SOUTH THAMES COLLEGES GROUP

The reference code for this apprenticeship is VAC2000017724.

Apply now

Closes in 21 days (Thursday 2 April 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.