Level 3 Business Administrator Apprentice

STOTFOLD TOWN COUNCIL

STOTFOLD (SG5 4HG)

Closes on Sunday 5 April 2026

Posted on 3 March 2026

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Summary

To represent Stotfold Town Council in a positive, enthusiastic, and supportive way - providing guidance, direction and help to all of those requiring the services of the Town Council or other agencies.

Providing administration functions necessary for the Town Council to deliver high-quality services.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Pension

Training course
Business administrator (level 3)
Hours
Monday to Friday, 09:00 - 17:00.

37 hours a week

Start date

Monday 13 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To be the face of Stotfold Town Council, greeting visitors to the Greenacre Centre and assisting with their queries
  • Ensure the provision of an efficient and welcoming front line reception service and providing excellent customer service
  • Carrying out general office administration including answering phone calls, emails, post, correspondence and filing
  • Management of office supplies and stock ordering

Where you'll work

GREENACRE CENTRE
VALERIAN WAY
STOTFOLD
SG5 4HG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CENTRAL BEDFORDSHIRE COUNCIL

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Support to achieve knowledge, skills and behaviours as laid out in the apprenticeship standard
  • Support from an experienced assessor to assess work and practice
  • Individual learning programme tailored to own needs
  • E-learning, training and monthly tutorials specific to your apprenticeship
  • Mentor and support in the workplace
  • A minimum of 6 hours per week during paid time to be used for learning and development opportunities
  • English and maths Functional Skills at Level 2 (if required)
  • Support to achieve Apprenticeship Assessment

At the end of the apprenticeship, you will obtain the Level 3 Business Administrator qualification.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

  • DBS check

About this employer

The Town Council is the first tier of local government, closest to the people and we are excited about offering someone the opportunity to start at the bottom of the organisation, gaining skills that they can take into the world with another council or grow within the Town Council. 

We offer a variety of local services including open spaces, recreation, play areas, allotments, cemetery and hall hire as well as events and community activities.

https://www.stotfoldtowncouncil.gov.uk (opens in new tab)

After this apprenticeship

  • Roles in Local Government

Ask a question

The contact for this apprenticeship is:

CENTRAL BEDFORDSHIRE COUNCIL

Sue Ward

sue@stotfoldtowncouncil.gov.uk

01462 730064

The reference code for this apprenticeship is VAC2000017693.

Apply now

Closes on Sunday 5 April 2026