Business Admin Apprentice

Royal Caribbean Group

SURREY (KT13 0XW)

Closes in 15 days (Wednesday 18 March 2026 at 11:59pm)

Posted on 26 February 2026

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Summary

If you’re passionate about travel and love the idea of working in the cruise industry, this is your chance to join the Royal Caribbean Group Head Office team and make an impact! This role is ideal for someone eager to learn and develop a broad skill set in a dynamic and fast-paced environment.

Wage

£19,500 a year

Check minimum wage rates (opens in new tab)

  • Competitive Base Salary, travel support and great benefits including ship visits and much more.

Training course
Business administrator (level 3)
Hours
Monday to Friday - 9am to 5:30pm

37 hours 30 minutes a week

Start date

Monday 23 March 2026

Duration

1 year 6 months

Positions available

5

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support the team with administrative tasks.
  • Assist in scheduling and managing appointments.
  • Handle enquiries via phone, email, and in-person.
  • ADHOC duties including, greet all visitors, signing visitors in to building.
  • Work closely with colleagues and contribute to team goals and projects.
  • Attend and actively participate in meetings, providing input and feedback.
  • Keep accurate records of work completed and progress made.
  • Follow all company policies, procedures, and safety guidelines.

Where you'll work

7 THE HEIGHTS
BROOKLANDS
WEYBRIDGE
SURREY
KT13 0XW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ZENITH TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • You will be studying a Level 3 Business Administrator Apprenticeship Standard over an 18-month period.
  • This is a fully work-based programme - you will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working

About this employer

Royal Caribbean Group is the world's largest cruise line and is made up of five brands: Royal Caribbean International, Celebrity Cruises, Silversea, Tui Cruises and Hapag-Lloyd.
It couldn’t be a more exciting time to join a global business that is blazing a trail in the travel industry right now.

After this apprenticeship

Potential full time role for the right candidate. 

Ask a question

The contact for this apprenticeship is:

ZENITH TRAINING LIMITED

Ian Wilkinson

Ianwilkinson@zenithtraining.org.uk

01919171097

The reference code for this apprenticeship is VAC2000017681.

Apply now

Closes in 15 days (Wednesday 18 March 2026 at 11:59pm)