Business Administrator Apprentice
Baxi Heating UK Limited
Warwick (CV34 4LL)
Closes in 19 days (Tuesday 24 March 2026)
Posted on 25 February 2026
Contents
Summary
As a Business Administrator Apprentice, you’ll be working as part of several teams focused on delivering a premium, memorable customer experience. With our values of Customer Focus, One Team and Sustainability, we’re seeking 3 apprentices to join ONE of our key departments.
- Wage
-
£16,657.71 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, times to be confirmed.
40 hours a week
- Start date
-
Monday 7 September 2026
- Duration
-
1 year 3 months
- Positions available
-
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Planning & Resource - Ensure our Field Engineers work efficiently and meet customer expectations. You’ll learn to manage engineer schedules, deploy daily activities, and support them with admin tasks to maximise productivity and keep customers informed.
Fleet & Compliance - Support Field Engineers with all aspects of their company vehicles to keep them safe and mobile. You’ll coordinate new vehicles, manage breakdowns and repairs, work with external lease partners, and ensure compliance with legal and internal standards such as licence checks, fines and audit requirements.
Customer Relations - You’ll support customer feedback activity, help resolve customer concerns, and work with teams across the business to improve processes. You’ll learn how we use customer insight to drive change, rebuild loyalty, and deliver service that goes beyond expectations.
Where you'll work
Brooks House
Coventry Road
Warwick
CV34 4LL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY SKILLS LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Training will take place in the workplace with your online tutor and coach who will support and guide you for the duration of your apprenticeship
- Training delivery is in a blended learning format using a combination of live taught classes, 1-2-1 coaching and E-learning
- Training will be fortnightly
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Patience
- conflict management
About this employer
Baxi Heating is a leading provider of environmentally friendly and efficient heating solutions across a range of leading domestic and commercial brands. We have over 150 years of experience, pride ourselves on our values and strive for earning lifetime loyalty with our customers. Our established foothold in the heating manufacturing market with a well-respected product portfolio, committed and long-standing customers across both commercial and residential markets and an amazing army of people puts us in a position to lead the way for change, and make a lasting mark on the industry. Do you have a passion and appetite for evolution? Come and join us!
https://www.baxi.co.uk/ (opens in new tab)
Company benefits
- 25 days’ holiday + BH's
- Pension & sick pay
- Staff discounts across travel, shopping, leisure etc
- A fully trained mentor
- Wellbeing and health support
- Devon Excursion
After this apprenticeship
- This apprenticeship will progress into becoming a member of the Baxi Team, working in either Planning & Resource, Fleet & Compliance or Customer Relations
Ask a question
The contact for this apprenticeship is:
Baxi Heating UK Limited
Naomi Leugs - Early Careers Partner
apprenticeship.enquiries@baxi.co.uk
The reference code for this apprenticeship is VAC2000017622.
Apply now
Closes in 19 days (Tuesday 24 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.