Customer Service Apprentice

Climb Global Solutions

Devon (TQ13 7DF)

Closes in 24 days (Saturday 28 March 2026 at 11:59pm)

Posted on 25 February 2026

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Summary

Through your apprenticeship, you will gain the technical knowledge, practical experience and wider skills you need for your immediate job and future career. You will gain this through a wide mix of learning in the workplace, formal off-the-job training and the opportunity to practice new skills in a real work environment.

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday - Friday 09:00am - 05:00pm.

37 hours 30 minutes a week

Start date

Tuesday 7 April 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • This role is to ensure that we provide the best service to our customers and partners looking at the Microsoft Cloud or key technologies.
  • Work with Grey Matter sales teams to provide expert support in helping their customers and partners move in the best way to the Microsoft cloud and other vendors.
  • Work with both Indirect and direct customers to make sure they have the correct licenses.
  • Provide demos to customers on how to use our platforms
  • Support customers when they are having issues using the platforms, by trouble-shooting or escalation to the platform vendor.
  • Assist customers in navigating and using vendor portals, including troubleshooting and escalation required.
  • Support cloud and licensing specialists and team leaders in their roles.
  • Ensure important information is disseminated through relevant teams.
  • Gain an understanding of the services that we can offer and help communicate to the sales team.
  • Working in a high-pressure environment to meet deadlines and prioritising workflow, be capable of managing own workload.

Where you'll work

2 Prigg Meadow
Ashburton
Newton Abbot
Devon
TQ13 7DF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACHIEVEMENT TRAINING LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

Training to be provided:

  • Level 3 Customer Service Specialist Apprenticeship Standard.
  • Apprentices without Level 2 English and maths (A*-C or 9-4 GCSE or equivalent) will need to achieve this level before the end of their apprenticeship.

You will receive specific on-the-job training from the employer in your workplace Grey Matter.

Off-the-job training will be delivered by Achievement Training using weekly classroom sessions or delivered remotely by the tutor using Google Classroom for the Level 3 Customer Service Specialist.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Problem solving skills
  • Logical
  • Initiative

About this employer

Climb Global Services based in Devon, is part of Climb Global Solutions (NASDAQ: CLMB) with offices in the USA, Canada, Amsterdam and the UK. We’re an enthusiastic, technically led team that is at the cutting edge of new and exciting technology. We are customer-focused and pride ourselves on offering various solutions; to ensure we can solve our customers’ problems we invest time in training and personal development.  To help the team grow the business, we work hard giving everyone balance – hybrid working, a personal trainer, yoga and an employee assistance program are just a few of the ways we do this. Having our HQ on the edge of the Dartmoor National Park in the beautiful market town of Ashburton also helps. Colleagues regularly tell us that their teams are why they love their jobs.

https://teamclimb.climbgs.com/ (opens in new tab)

Company benefits

  • Paid Training
  • Individual personal development plans
  • Personal trainer & Yoga
  • Social events & fundraisers
  • Employee assistance programme

After this apprenticeship

An apprenticeship is a starting place to gain the skills you need to get a better job and move into a career.

Ask a question

The contact for this apprenticeship is:

ACHIEVEMENT TRAINING LIMITED

David Kellier

davidkellier@achievementtraining.com

01752202266

The reference code for this apprenticeship is VAC2000017615.

Apply now

Closes in 24 days (Saturday 28 March 2026 at 11:59pm)