Customer Service Apprentice

PP CONTROL & AUTOMATION LIMITED

West Midlands (WS6 7AL)

Closes in 12 days (Tuesday 17 March 2026 at 11:59pm)

Posted on 26 February 2026

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Summary

PP Control & Automation are looking to recruit a Customer Service Apprentice to join their Customer Account Management team. The successful candidate will support the engagement of key stakeholders, help ensure customers receive a positive and professional experience, and assist with continuous improvement.
 
 

Wage

£25,490 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday- Thursday 8:00am-5:15pm Friday 8:00am-12:30pm.

38 hours a week

Start date

Wednesday 1 April 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Day-to-day tasks will include:

  • Initiate and coordinate internal kick-off meetings for new customers and new orders
  • Initiate contract review process and manage progress.
  • Issue open orderbooks to customers.
  • Ensure all customer meeting notes are agreed, communicated and progressed to resolution.
  • Participate in quarterly business reviews with customers where agreed actions are communicated and progress to resolution.
  • Resolution of all blocked orders.
  • Resolve customer complaints and issues efficiently, working with the appropriate department when necessary.
  • Respond to customer inquiries via phone or email in a timely and professional manner.
  • Attend team meeting and provide a weekly summary of key activities.
  • Hold morning meetings around the contract review process and attend other depts. SQCDP (Safety, Quality, Cost, Delivery, People) as appropriate, to ensure understanding of targets, objectives and risks.
  • Work with the customer on future demand and ensure forecasts are shared.

Where you'll work

Landywood Green
Cheslyn Hay
Walsall
West Midlands
WS6 7AL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

  • This is a Customer Service Level 3 Apprenticeship, which is delivered over a 15-month period.
  • You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 9-5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Confident when communicating

Other requirements

The ideal candidate will demonstrate enthusiasm and the ability to work effectively as part of a team.

Driving licence would be desirable but not essential, please ensure you have researched the commute to the company and training provider.

About this employer

Established in 1967, PP Control & Automation has grown to be an award-winning provider of strategic outsourcing solutions to many of the most successful and respected machinery builders worldwide, employing more than 200 staff at its manufacturing site in Walsall, West Midlands and continuing its growth as one of the largest independent suppliers of control & automation solutions in Europe.

https://www.ppcanda.com/ (opens in new tab)

Company benefits

  • Private healthcare.
  • Competitive pension scheme.

After this apprenticeship

Upon successful completion of the apprenticeship, there will be a full time position available within the Customer Account department, or within another area of the business.

Ask a question

The contact for this apprenticeship is:

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Keira Stead

keiras@in-comm.co.uk

The reference code for this apprenticeship is VAC2000017558.

Apply now

Closes in 12 days (Tuesday 17 March 2026 at 11:59pm)