Office Apprentice

KITE PACKAGING LIMITED

Kent (ME9 8QX)

Closes in 27 days (Monday 30 March 2026 at 11:59pm)

Posted on 25 February 2026

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Summary

To support the office team (purchasing and internal sales) with daily office tasks to include the answering of telephones, taking messages, dealing with enquiries and adding information to computer systems.

Wage

£20,000 a year

Check minimum wage rates (opens in new tab)

N/A

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 8AM to 5PM with one hour for lunch.

40 hours a week

Start date

Sunday 12 April 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assist with customer queries
  • Answering phones
  • Data entry
  • Processing orders

Where you'll work

Kite Packaging Ltd
Bobbing
Sittingbourne
Kent
ME9 8QX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LOCOMOTIVATION LTD.

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Training will be provided by different members of the team with a hands-on approach on a daily basis and time will be put aside to study for the Customer Service Practitioner (Level 2).

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Reliable

About this employer

If you want to push boundaries, grow professionally and personally, and be part of something special, Kite Packaging is the company for you. Since launching in 2001, we’ve always been focussed on our ambition of becoming the fastest-growing, most profitable packaging distributor in the UK. We placed 66th in the Sunday Times Profit Track 100 and won Packaging Company of the Year in 2023. And we’re still only just getting started.

https://www.kitepackaging.co.uk (opens in new tab)

Company benefits

22 days holiday

After this apprenticeship

Following successful completion of the training and apprenticeships, there would be opportunities to join the team at Kite. The position would depend on the candidate's skill set but could include either purchasing or internal sales.

Ask a question

The contact for this apprenticeship is:

LOCOMOTIVATION LTD.

The reference code for this apprenticeship is VAC2000017510.

Apply now

Closes in 27 days (Monday 30 March 2026 at 11:59pm)