Housing Regulation Officer Apprentice

Portsmouth City Council

Hampshire (PO1 2AL)

Closes in 20 days (Monday 23 March 2026)

Posted on 24 February 2026

---

Summary

The Housing Regulation Officer Apprentice is there to support landlords and tenants in ensuring their homes are safe, liveable and healthy, as well as carrying out enforcement activities when landlords do not comply. Officers must consider all options when determining the most suitable course of action. 

• Wage:

  £26,473 a year

  Check minimum wage rates (opens in new tab)

  Opportunty to earn up to £36,363 over the course of this apprenticeship

• Training course: Regulatory compliance officer (level 4)
• Hours: Monday to Friday 9am to 5pm

  37 hours a week

• Start date:

  Friday 1 May 2026

• Duration:

  2 years

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The duties of the role will include:

• Receive, assess and where necessary action, customer queries and concerns relating to the licensing of Houses of Multiple Occupation in the private rental sector
• Carry out reactive, routine or proactive visits to HMOs and, undertake risk assessments using relevant legislation
• Making appropriate intervention choices to have the greatest impact on supporting landlords and tenants and ensure compliance, always aiming to keep the tenant in their home wherever possible
• Investigate complaints in respect to statutory duties or regulations
• Carry out inspections and monitoring as required to ensure that actions are undertaken, and outcomes are achieved
• Ensure that health and welfare of tenants is maintained in accordance with legislation and, where applicable, the needs of any licence
• Ensure that legislation and local policy regarding HMOs is adhered to, providing information on licence conditions where appropriate, and monitoring compliance with these conditions
• Provide advice, guidance and assistance to customers contacting the service ensuring regulatory compliance through education and advice
• Take enforcement action, where required using a wide range of interventions including advice and guidance, formal letters and notices, and where necessary preparing for cases which may go to tribunal or court. On occasions this may including attending court to give evidence. Using professional judgement to make decisions on the best course of action, while dealing with potentially confrontational situations with landlords and tenants assertively
• Commit to the continual development of the service and personal professional development

Where you'll work

Civic Offices
Guildhall Square
Portsmouth
Hampshire
PO1 2AL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CSA (SERVICES) LTD

Training course

Regulatory compliance officer (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Work within legal and regulatory frameworks and the organisation's policies and procedures.
• Make informed assessments of the risk of a business or individual’s non-compliance.
• Use outcomes of risk assessment to guide decisions, activities and targeting of resources.
• Make proportionate and risk-based intervention choices to ensure compliance is achieved.
• Collect evidence and data related to non-compliance using available techniques, for example investigations, audits, inspections.
• Take actions to deal with non-compliance using proportionate interventions.
• Monitor progress made by businesses and individuals against assessed risks.
• Assess products and services, including any associated internal controls to ensure they meet legal, regulatory and organisational requirements.
• Use and analyse data, making decisions about the relevance, quality and accuracy to inform evidence-based and objective risk assessments.
• Take a systematic approach to data curation and apply data quality controls to ensure the correct use of data-driven findings.
• Identify patterns and trends in compliance issues.
• Promote the importance of compliance and their organisation’s role in supporting compliance.
• Build and maintain good working relationships with stakeholders and tailor their approach to the needs and circumstances of those they interact with.
• Communicate with stakeholders including businesses, individuals and regulators.
• Use digital technologies to manage, share and store information and to communicate with others.
• Follow and apply equity, diversity and inclusion rules and procedures when making evidence-based decisions and interacting with stakeholders.
• Use workload management techniques to plan, organise and prioritise own tasks and manage time effectively.
• Work within legal and regulatory frameworks and the organisation's policies and procedures.
• Make informed assessments of the risk of a business or individual’s non-compliance.
• Use outcomes of risk assessment to guide decisions, activities and targeting of resources.
• Make proportionate and risk-based intervention choices to ensure compliance is achieved.
• Collect evidence and data related to non-compliance using available techniques, for example investigations, audits, inspections.
• Take actions to deal with non-compliance using proportionate interventions.
• Monitor progress made by businesses and individuals against assessed risks.
• Assess products and services, including any associated internal controls to ensure they meet legal, regulatory and organisational requirements.
• Use and analyse data, making decisions about the relevance, quality and accuracy to inform evidence-based and objective risk assessments.
• Take a systematic approach to data curation and apply data quality controls to ensure the correct use of data-driven findings.
• Identify patterns and trends in compliance issues.
• Promote the importance of compliance and their organisation’s role in supporting compliance.
• Build and maintain good working relationships with stakeholders and tailor their approach to the needs and circumstances of those they interact with.
• Communicate with stakeholders including businesses, individuals and regulators.
• Use digital technologies to manage, share and store information and to communicate with others.
• Follow and apply equity, diversity and inclusion rules and procedures when making evidence-based decisions and interacting with stakeholders.
• Use workload management techniques to plan, organise and prioritise own tasks and manage time effectively.

Training schedule

Regulatory Compliance Officer Level 4.

More training information

CSA is an award-winning learning and development specialist and an Approved Apprenticeship Training Provider. It supports employers in wider sectors to train, improve and assess their workforces in our specialist areas of credit, collections, compliance and counter-fraud.

Our mission is to ensure that professionals working in our industry and related sectors have access to the best quality, up-to-the-minute training and development opportunities.

Requirements

Essential qualifications

GCSE in:

• English (grade 9-4)
• Maths (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental

Other requirements

You will need to demonstrate that you have the Right to Work in the UK.

About this employer

You will be part of the Housing Regulation licensing team within the Private Sector Housing service for Portsmouth City Council, delivering responsive and effective services to anyone who approaches the city council needing help regarding their home. This includes the delivery of statutory functions relating to housing standards and licencing of HMOs.

https://www.portsmouth.gov.uk/ (opens in new tab)

Company benefits

• Confidential access to counselling and other advice from our free Employee Assistance Programme
• Discounts at a range of UK retailers 
• Join Local Government Pension Scheme

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Potential progression onto a permanent role within the Portsmouth City Council. 

Ask a question

The contact for this apprenticeship is:

CSA (SERVICES) LTD

recruit@portsmouthcc.gov.uk

The reference code for this apprenticeship is VAC2000017502.

Apply now

Closes in 20 days (Monday 23 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.