Customer Service Apprentice
PROFESSIONAL APPRENTICESHIPS LTD
Glastonbury (BA6 9XE)
Closes in 18 days (Monday 16 March 2026)
Posted on 24 February 2026
Contents
Summary
We are looking for a Customer Service Apprentice to engage with our clients and learn all about how to deliver the exceptional level of customer service which we are known for. If you love working with people and want to be part of a supportive, fun and vibrant community, this is the role for you!
- Wage
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£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday 9am - 5am
37 hours 30 minutes a week
- Start date
-
Monday 6 April 2026
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Respond promptly to customer enquiries via email, phone, and social media in line with business requirements
- Process commercial customer orders accurately and efficiently
- Provide product information and guidance to help customers make informed purchasing decisions
- Create a customer complaints log to identify recurring issues and provide feedback to improve processes and the customer experience
- Provide general administration support as and when required
- The above is a brief outline of expected duties. As the role grows there will be additional responsibilities
Personal Specification:
- Smart and presentable at all times
- Excellent time keeping
- Clear, concise communication skills both verbal and written
- Strong customer service skills
- Good literacy and numeracy skills
- Ability to deal with complaints
- Excellent interpersonal and communication skills
- Accuracy and attention to detail
- Organised, reliable and flexible
- Ability to work under pressure
- Professional attitude
Where you'll work
The Boat House
Wirrall Park Road
Glastonbury
BA6 9XE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PROFESSIONAL APPRENTICESHIPS LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Customer Service Practitioner Level 2.
Customer Service Training:
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as communication skills, understanding the organisation and customer experience.
You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 2 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded customer service professional. You will learn in detail about influencing skills, dealing with challenges, team working & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
The company has grown through its particular proximity to, and dialogue with, customers. By means of this approach, our culture of inquisitiveness has taken root and shapes the company’s philosophy.
Company benefits
You’ll be working for a friendly, supportive employer who value their team above all else. You can look forward to first-class support, a friendly and relaxed atmosphere and team events.
After this apprenticeship
Their experienced team will offer training and development to support you in gaining the skills required for the role and there will be opportunities for a permanent position following successful completion of the apprenticeship for the right person.
Ask a question
The contact for this apprenticeship is:
PROFESSIONAL APPRENTICESHIPS LTD
The reference code for this apprenticeship is VAC2000017425.
Apply now
Closes in 18 days (Monday 16 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.