Technical Drawing Administration Apprentice

ROAD TRAFFIC SOLUTIONS LIMITED

South Humberside (DN15 7PQ)

Closes in 24 days (Friday 27 March 2026 at 11:59pm)

Posted on 23 February 2026

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Summary

Road Traffic Solution's skill in planning safe and secure deployments is highly valued within the industry. They are now looking to recruit for a technical drawing administration apprentice. Full training will be given on all aspects of the job role and there are excellent opportunities to progress.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, between 8.30am - 5.00pm.

37 hours 30 minutes a week

Start date

Monday 6 April 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assist the Drawing Team Lead with admin duties
  • Compiling reports and data entry
  • Helping to maintain the drawing log on our bespoke system
  • Liaise with Clients and Job Managers to ensure total understanding of drawing requests
  • Adding new jobs to the system and sending quotes to clients
  • Contribute with ideas to ensure continuous improvement within the department
  • Strive to improve knowledge of traffic management and CAD technology
  • Communicate with Drawing Team Lead regularly, keeping them up to date with your workload and what is happening personally
  • Be aware of new avenues of business and communicate possibilities
  • Assist with Invoicing to ensure all chargeable drawings are invoiced as per agreement with the customer – within 24 hours unless by application
  • Ensure you maintain a good level of customer service with the clients by communicating regularly and conducting customer visits

Where you'll work

60-64 Oswald Road
Scunthorpe
South Humberside
DN15 7PQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MCARTHUR DEAN TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor Assessor support in the workplace
  • Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

Requirements

Desirable qualifications

GCSE in:

GCSE English and Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Creative

About this employer

Road Traffic Solutions operational team is larger and more capable than ever and have some 150 people delivering traffic, people and site management. Every colleague is carefully selected and trained to the highest levels of expertise, then supported by frequent refreshes. By consistently investing in their team, they are able to deliver high quality services.

After this apprenticeship

  • The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Julie Curtis

Julie@mcarthurdean.co.uk

01482 307357

The reference code for this apprenticeship is VAC2000017372.

Apply now

Closes in 24 days (Friday 27 March 2026 at 11:59pm)