Apprentice HR Support Assistant
LJ HEFFERNAN UTILITIES LIMITED
Brighouse (HD6 1BE)
Closes in 7 days (Tuesday 10 March 2026 at 11:59pm)
Posted on 25 February 2026
Contents
Summary
This exciting opportunity has arisen with an expanding company. The successful person will provide a high level of support within the team undertaking duties in human resource, administration and customer services.
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
Check minimum wage rates (opens in new tab)
The apprenticeship rate of pay starts at £8 per hour.
The starting rate may be negotiable, this will be dependent upon experience.
- Training course
- HR support (level 3)
- Hours
-
Monday to Friday, times to be confirmed.
37 hours 30 minutes a week
- Start date
-
Monday 6 July 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role provides comprehensive administrative support across Human Resources and Staff Development functions. This includes maintaining and updating HR records and databases; supporting recruitment and selection processes from advertising through to onboarding and pre-employment checks; issuing contracts and employment documentation; and producing reports and management data.
The post holder also supports staff development activities by coordinating training applications and events, maintaining training records, organising induction programmes, monitoring quality and feedback, and liaising with internal and external providers.
Additional responsibilities include handling enquiries, processing shared email accounts, preparing correspondence, taking meeting minutes, supporting payroll and service standards monitoring, maintaining supplies, assisting with projects and events, and delivering professional, polite, and efficient customer service to staff and visitors.
The role requires adherence to company policies and values, including equal opportunities, safeguarding, and health and safety requirements; participation in performance management and continuous professional development; contribution to organisational improvement; demonstration of core competencies; and undertaking any other reasonable duties as directed by the Line Manager.
As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all timetabled induction, lessons and all work-based training/support sessions
- Complete all required assignments by the required timeline
- Build up your portfolio of evidence, on-going during your apprenticeship programme
- Access support from your tutor/assessor and your manager as and when required
Where you'll work
Spring Street Studios
Spring Street
Brighouse
HD6 1BE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KIRKLEES COLLEGE
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
Overview of the HR Support Level 3 Apprenticeship Standard
HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation.
Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes.
They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer.
The apprentice will complete the following elements as part of the HR Support Apprenticeship Standard:
Knowledge:
Business understanding, HR Legislation and Policy, HR Function and HR Systems and Processes
Skills:
Service Delivery, Problem solving, Communication & interpersonal, Teamwork, Process improvement and Managing HR Information and Personal Development
Behaviours:
Honesty & Integrity, Flexibility and Resilience
The HR Support Level 3 Apprenticeship Standard is assessed by an End Point Assessment Organisation and can take up to 3 months to complete. Submission of Maths and English GCSE Grade 4/C or above or Functional/Key Skills L2 qualification to be submitted when applying for End Point Assessment to take place.
This will test the knowledge, skills and behaviours demonstrated over the duration of the apprenticeship; the College will book the candidate in for an end point assessment, which will be through the awarding body CIPD. The end point assessment will include a professional discussion and an observation that can be at least 1 hour each
END POINT ASSESSMENT
Consultative Project - 3000 words +/-10%
The Consultative Project will be a real example of work done by the apprentices in their role that will be completed after the Gateway, taking a maximum of three months. The Project will require the apprentice to describe how they have applied their knowledge and HR related skills to deliver the services required.
Professional Discussion – Within 2 weeks of the project being marked the professional discussion will take place.
Professional Discussion - The Professional Discussion will be conducted after the Independent Assessor has reviewed and marked the Consultative Project. It will focus on the Skills and Behaviours together with any Knowledge and Skills components that have not been covered in the Consultative Project.
Requirements
Essential qualifications
GCSE in:
Other in:
Desirable qualifications
GCSE in:
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Microsoft Office, Word & Excel
- Excellent Timekeeping
- Excellent attendance
- Experience in an workplace
About this employer
Heffernan Utilities is a trusted multi-utility provider working across the UK. We are a collective of highly skilled teams that work closely with our clients to build and deliver best in class solutions for Gas, Water, Electric, Mechanical & Electrical (M&E) services, and EV charging infrastructure.
https://heffernanutilities.com/ (opens in new tab)
Company benefits
The wage may increase during the apprenticeship, subject to apprenticeship and work targets are met.
After this apprenticeship
There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the apprenticeship programme.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.
Ask a question
The contact for this apprenticeship is:
KIRKLEES COLLEGE
Nichola Barnes
nbarnes@kirkleescollege.ac.uk
01484 437054
The reference code for this apprenticeship is VAC2000017356.
Apply now
Closes in 7 days (Tuesday 10 March 2026 at 11:59pm)