Business Administrator Apprenticeship
WDHP LIMITED
LIVERPOOL (L12 2AG)
Closes in 27 days (Monday 30 March 2026 at 11:59pm)
Posted on 2 March 2026
Contents
Summary
This apprenticeship is an excellent opportunity to gain hands-on experience in a fast-paced trade business while working towards a recognised Business Administration qualification.
You will play a key role in supporting the administrative and customer service functions that keep our operations running smoothly.
- Wage
-
£13,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm.
30 hours a week
- Start date
-
Saturday 4 April 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering inbound calls and handling customer enquiries
- Booking appointments and scheduling engineers
- Managing emails and maintaining customer records
- Preparing quotes, invoices, and job sheets
- Updating internal systems and databases
- Assisting with social media and marketing tasks (working with Castle)
- Providing general office and administrative support
Where you'll work
225 EATON ROAD
WEST DERBY
LIVERPOOL
L12 2AG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS FURTHER EDUCATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
About this employer
Based in Merseyside, we have now grown into a well respected business, serving households within Merseyside and surrounding areas.
We offer a free, no obligation site survey to assess your needs. We will then compile a quotation for the work required.
Therefore, we offer a range of heating and plumbing options, including boiler repair, servicing and installation.
Company benefits
- Be part of a respected local business serving households across Merseyside
- Work alongside qualified, experienced professionals
After this apprenticeship
What is the expected career progression after a Business Administrator Apprenticeship?
A Business Administrator Apprenticeship provides a strong foundation for progression across a wide range of industries, as administrative skills are transferable to almost every sector.
Typical progression routes include:
- Business Administrator / Senior Administrator
Taking on greater responsibility, managing systems, supporting senior leadership, and overseeing key processes. - Office Manager / Operations Administrator
Coordinating teams, improving internal processes, and supporting the smooth running of the organisation.
Specialist pathways, such as:
- HR Administrator or HR Assistant
- Finance / Accounts Assistant
- Project Support Officer
- Customer Service or Client Relationship Executive
- Further Development Opportunities
Learners may progress onto higher-level apprenticeships, including:
- Level 4 Business Analyst
- Level 5 Operations / Departmental Manager
- HR Consultant / Partner
- They may also complete professional qualifications such as AAT (Finance), CIPD (HR), or ILM (Leadership & Management), depending on their chosen pathway.
Long-Term Career Potential
With experience and continued development, this apprenticeship can lead to roles such as:
- Operations Manager
- Business Manager
- HR Manager
- Project Manager
Overall, the apprenticeship develops key transferable skills including communication, organisation, problem-solving, digital systems, and teamwork, making it a versatile and future-proof career starting point.
Ask a question
The contact for this apprenticeship is:
ACCESS FURTHER EDUCATION LIMITED
The reference code for this apprenticeship is VAC2000017322.
Apply now
Closes in 27 days (Monday 30 March 2026 at 11:59pm)