Business Administration Apprentice
Trent & Dove Housing Limited
Horninglow Street (DE14 1BL)
Closes in 3 days (Sunday 8 March 2026)
Posted on 20 February 2026
Contents
Summary
This is a great opportunity for a Business Administration Apprentice to join the busy Repairs team at our Trinity Square Office. We are looking for an enthusiastic individual with a can-do attitude, keen to learn and able to work in a busy office environment. The ideal person will have GCSEs in Maths and English and possess good IT skills.
- Wage
-
£14,526.20 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 8.30am - 4.30pm, with some flexibility.
37 hours a week
- Start date
-
Wednesday 22 April 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Working with and supporting the Repairs team. The role will be varied to enable a full overview of administration and there will be an element of Customer Services training (AccuServ training, booking in jobs for Operatives, speaking with tenants etc.) so a good telephone manner is required. You will need to be reliable and organised with excellent communication skills.
Duties:
- General Admin duties including filing, photocopying, scanning, sorting post
- Answering queries from tenants and looking at jobs on AccuServ
- Making void packs and scanning in once completed
- Raising repairs on CRM
- Assisting the Void and Day to Day Repair Schedulers
- Replenishing holiday forms, out of hours forms, overtime forms and no access cards
- Typing letters and emails to keep customers updated on their repairs
- Taking material orders from Operatives
- Assist Supervisors / Support Manager when required
Where you'll work
Trinity Square
Horninglow Street
DE14 1BL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BURTON AND SOUTH DERBYSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administrator apprenticeship standard (can include level 2 elements if required)
- Level 2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Requirements
Essential qualifications
GCSE or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
- Number skills
- Organisation skills
- Presentation skills
- Problem solving skills
- Team working
- Time-Management
About this employer
Trent & Dove Social Housing Provider Formed in 2001. Trent & Dove is a Housing Association providing affordable housing for rent and shared ownership across the Midlands. We are a not for profit organisation, any surpluses are used for maintaining your homes, building new properties and community support. With an annual turnover of over £25 million we employ over 200 people and play a significant role in supporting the local economy and community. We are driven to make a difference to people's lives and reduce homelessness in our region by Transforming, Homes, Lives and Neighbourhoods. Our key drivers are meetings regional demand, increasing revenues that underpin long term financial viability and building the organisational strength necessary to work with partners to deliver value to our customers and stakeholders.
After this apprenticeship
A level 3 qualification in Business Administration.
Ask a question
The contact for this apprenticeship is:
BURTON AND SOUTH DERBYSHIRE COLLEGE
The reference code for this apprenticeship is VAC2000017057.
Apply now
Closes in 3 days (Sunday 8 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.