Business Analyst Apprentice
AVIVA PLC
Surrey Street Norwich, NR1, York,
Closes in 12 days (Sunday 15 March 2026)
Posted on 25 February 2026
Contents
Summary
Change Delivery is all about making things better – for our customers, our colleagues and the way we work. If you’re naturally curious, love seeing the bigger picture and aren’t afraid to challenge the status quo, this could be the perfect place for you.
- Wage
-
£26,700 a year
- Training course
- Business analyst (level 4)
- Hours
-
Monday to Friday, 9am to 5pm
35 hours a week
- Start date
-
Monday 7 September 2026
- Duration
-
1 year 6 months
- Positions available
-
5
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Business Analyst (Norwich or York): you’ll help uncover what customers really need and work with teams to deliver practical solutions that make a real difference. You’ll ask insightful questions, challenge assumptions and explore new perspectives to maximise opportunities for improvement. Whether that’s analysing data, solving problems, removing blockers, or shaping smarter ways of working, you’ll help us do things better: for our customers, our business, and your own development.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Surrey Street Norwich, NR1, BS34 8SW
- Wellington Row,, York,, YO90 1WR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ASSIST KNOWLEDGE DEVELOPMENT LIMITED
Training course
Business analyst (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Apply appropriate approaches to scope, plan and perform Business Analysis
- Communicate effectively in a variety of situations with a range of stakeholders
- Apply a range of structured investigation techniques to a business situation
- Produce an outline definition of a business situation using an appropriate technique
- Apply appropriate techniques to identify problems and opportunities within a business situation
- Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
- Apply appropriate techniques to analyse and document options and recommendations for change
- Elicit process information from stakeholders
- Model business processes using relevant techniques, standards, notation and software tools
- Analyse business process models to identify opportunities for improvement
- Produce models of redesigned business processes
- Elicit requirements from stakeholders to identify business and user needs
- Document clear functional and non-functional requirements in line with local standards
- Analyse documented requirements to remove duplication, conflict and overlap
- Prioritise requirements using an appropriate prioritisation approach
- Validate requirements with stakeholders
- Support the establishment of requirements traceability
- Elicit business data needs from relevant sources
- Support the development of simple data models using relevant techniques, standards, notation and software tools
- Document current business situations to enable gap analysis and decision making
- Support the development of models of future state business situations
- Identify key differences between current and future business situations
- Identify actions required to move from the current to future business situation
- Define acceptance criteria for business and system changes
- Support business acceptance of business and system changes
- Apply relevant techniques to research and identify stakeholders
- Analyse and document stakeholders' areas of interest and influence
- Support the development of cost/benefit analysis for proposed business changes
- Evaluate and document the key impacts on people, process, organisation, technology and information
- Present information in a manner appropriate to the audience
- Apply appropriate approaches to scope, plan and perform Business Analysis
- Communicate effectively in a variety of situations with a range of stakeholders
- Apply a range of structured investigation techniques to a business situation
- Produce an outline definition of a business situation using an appropriate technique
- Apply appropriate techniques to identify problems and opportunities within a business situation
- Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
- Apply appropriate techniques to analyse and document options and recommendations for change
- Elicit process information from stakeholders
- Model business processes using relevant techniques, standards, notation and software tools
- Analyse business process models to identify opportunities for improvement
- Produce models of redesigned business processes
- Elicit requirements from stakeholders to identify business and user needs
- Document clear functional and non-functional requirements in line with local standards
- Analyse documented requirements to remove duplication, conflict and overlap
- Prioritise requirements using an appropriate prioritisation approach
- Validate requirements with stakeholders
- Support the establishment of requirements traceability
- Elicit business data needs from relevant sources
- Support the development of simple data models using relevant techniques, standards, notation and software tools
- Document current business situations to enable gap analysis and decision making
- Support the development of models of future state business situations
- Identify key differences between current and future business situations
- Identify actions required to move from the current to future business situation
- Define acceptance criteria for business and system changes
- Support business acceptance of business and system changes
- Apply relevant techniques to research and identify stakeholders
- Analyse and document stakeholders' areas of interest and influence
- Support the development of cost/benefit analysis for proposed business changes
- Evaluate and document the key impacts on people, process, organisation, technology and information
- Present information in a manner appropriate to the audience
Training schedule
During your first 18–22 months (depending on your studies), you’ll spend around 80% of your time gaining hands-on experience and 20% studying for your Apprenticeship qualifications. You’ll also have a structured learning programme, including additional professional qualifications, giving you a solid foundation to build and succeed in your career.
Requirements
Essential qualifications
GCSE in:
- English (grade C)
- Maths (grade C)
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Problem solving skills
- Analytical skills
Other requirements
What we’re looking for
For our Change Delivery Apprenticeships, you’ll have or be on track for:
● at least three A-Levels at grades B, C, C or above (England) OR
● at least 4 Highers at grades B, B, B, C or above (Scotland) OR
● equivalent Level 3 qualifications
● have at least five GCSEs or (Scottish National 5s) at A*-C grade or 9-4 (or equivalent), including English and Maths
To be eligible for an Apprenticeship, you’ll also need to:
● be available for full-time work from 7 September 2026 when all our apprentice roles start
● have lived in the UK or European Economic Area (EEA) for at least three years by the start of the apprenticeship in September 2026
● be eligible to work full-time in the UK for the entire duration of the apprenticeship and beyond
● be able to spend at least 50% of your working hours in England over the duration of the apprenticeship. For example, if you live in Wales and apply for a role based in Bristol, you will be required to work in England for at least half of your total working hours
As well as having:
● A genuine interest in change, innovation and continuous improvement
● Confident communication skills with the ability to break down complex concepts in a clear and engaging way
● A curious and analytical mind with a passion for problem solving
● An eagerness to question existing ways of doing things
● An interest in new and emerging technologies
● A love of learning and commitment to personal development
If you're excited about the role, send us your application. Research shows that women in particular often rule themselves out if they feel they don't meet all of the criteria for a role. But don't let that stop you - you don't have to tick all the boxes to shine at Aviva.
Please note this job role isn’t sponsorable under the Home Office points based system so therefore Aviva cannot provide visa sponsorship for this programme. To apply, you’ll need indefinite right to work in the UK. If this applies to you, we’d love to hear from you.
About this employer
As the UK's largest insurer, a FTSE 100 company, and an international leader in our industry, Aviva's Technology teams are cruicial to our success. We truy believe our Technology community is amongst the most experienced and supportive anywhere. Withou their ideas, skills and support, we wouldn't be the company we are today.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
You will gain exposure during this apprenticeship to the business, and there's a permanent job for you at the end of it. You'll also be able to explore other opportunities within Aviva.
Ask a question
The contact for this apprenticeship is:
ASSIST KNOWLEDGE DEVELOPMENT LIMITED
The reference code for this apprenticeship is VAC2000017003.
Apply now
Closes in 12 days (Sunday 15 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.