Surgery Business Administrator Apprentice
306 Medical Centre
LONDON (SE22 8LY)
Closes on Friday 27 March 2026
Posted on 19 February 2026
Contents
Summary
Join a long established, patient-focused GP practice serving 7,000 patients in the heart of SE22. Offers hands-on experience in reception and healthcare administration within a supportive, multidisciplinary NHS team.
- Wage
-
£12,480 a year
- Training course
- Business administrator (level 3)
- Hours
-
30 hours per week (as part of a job share). Rota basis.
5 hours per week dedicated to apprenticeship learning (delivered fully on the job – no college day release). Days and times to be confirmed.
30 hours a week
- Start date
-
Monday 30 March 2026
- Duration
-
1 year 1 month
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities
- Providing reception and administrative support
- Assisting the Clinical Lead and Practice Manager in delivering patient services
- Managing delegated workloads effectively
- Supporting care coordination activities
- Using practice systems and technology (EMIS knowledge advantageous)
- Working collaboratively to maintain high standards of patient care
- Upholding confidentiality and adhering to practice policies and NHS regulations
You will be the face of the practice, and your behaviours will reflect who we are. This is a sensitive healthcare environment where empathy, confidentiality, and professionalism are essential. We support many vulnerable patients, so the ability to “read the room,” act with discretion, and communicate compassionately is crucial.
If you are motivated, compassionate, eager to learn, and ready to represent our practice with professionalism and empathy, we would love to hear from you.
Where you'll work
306 LORDSHIP LANE
LONDON
SE22 8LY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAVIDSON TRAINING UK LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Full training will be given leading to a recognised Apprenticeship Standard - Business Administrator Level 3
- On-the-job training will be delivered by the employer with the training provider support
- Off-the-job training will be delivered by the training provider in partnership with the employer
- You will also complete the Functional Skills in maths and English up to and including Level 2 (if you already do not hold the equivalent)
- The apprenticeship is delivered entirely on the job, meaning there is no college release time required. All training and development will take place within the workplace during your working hours
More training information
What We Offer
- Full support and mentorship within a stable, experienced team
- On-the-job apprenticeship training (no college release)
- In-house Blue Stream training
- A friendly and professional working environment
- Stable hours and strong work-life balance
- The opportunity to develop a long-term career within primary care
Requirements
Desirable qualifications
GCSE in:
- English (grade 4-9 or A*- C)
- Maths (grade 4-9 or A*-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
What We Are Looking For
This role is all about the right person.
You must:
- Have an excellent level of written and spoken English
- Be professional, compassionate, and patient-focused
- Demonstrate initiative and the ability to work independently
- Be organised, flexible, and able to manage multiple tasks
- Be confident using Microsoft Office (Word, Excel, PowerPoint)
- Show a genuine interest in Health and Social Care
- Maintain strict confidentiality at all times
- Live locally to the practice (for practical reasons)
- You will be fully supported and mentored throughout your apprenticeship- but you must have the ability and willingness to learn
About this employer
306 Medical Centre is a well-established, dynamic and reputable GP practice that has been serving the local community for over a century. We care for approximately 7,000 patients, predominantly working-age individuals and young families.
We are a patient-focused practice where many of our staff have been with us long term. We pride ourselves on delivering high-quality primary care with a personal and compassionate approach, always ensuring our patients receive an excellent experience within the framework of the NHS.
Our multidisciplinary team includes four GPs (led by Dr Chawdhery), an ANP nurse, PCN pharmacists, a social prescriber, a wellbeing coach, and a dedicated reception and administration team. We are now looking to welcome the right person to join our friendly and supportive team.
**PLEASE DO NOT CONTCAT THE SURGERY WITH REGARDS TO THE APPRENTICESHIP, ALL APPLICATIONS MUST GO VIA DAVIDSON TRAINING UK LTD. **
https://306medicalcentre.nhs.uk/practice-team/ (opens in new tab)
After this apprenticeship
This is a fixed-term apprenticeship contract, we will communicate if there is a permanent place at the end of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
DAVIDSON TRAINING UK LIMITED
GEMMA BARR
gemmabarr@davidsontraining.com
07399 586723
The reference code for this apprenticeship is VAC2000016925.
Apply now
Closes on Friday 27 March 2026