Business Administration and Customer Service Apprenticeship

KEYBOARD SPECIALISTS LIMITED

Salisbury Street (WS10 8XB)

Closes in 17 days (Friday 20 March 2026)

Posted on 26 February 2026

---

Summary

This is a great opportunity to join a well-established online keyboard specialist and retailer. The apprenticeship role is a varied, office-based position that provides real scope to grow, develop new skills, and gain valuable experience within a professional and supportive business environment.

• Wage:

  £13,741 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  After successfully passing the 3 month probation period, then the company will provide a further pay increase.

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, 9.00am - 5.00pm

  35 hours a week

• Start date:

  Monday 30 March 2026

• Duration:

  1 year 3 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include:

• Answering the telephones and assisting customers with a broad range of enquiries
• Sending emails to customers / suppliers
• Updating database and online ordering system regularly
• Updating website regularly with product and price changes
• Answering online enquiries in a timely and highly professional manner
• Processing new customer orders received for invoicing
• Assisting management team with compiling of information for reports
• Any other duties that are requested by the management team

Where you'll work

Unit 44-45 Darlaston Central Trading Estate
Salisbury Street
WS10 8XB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NVQ TRAINING CENTRE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Teaching and learning the skills, knowledge and behaviours within Customer Services

Requirements

Essential qualifications

GCSE or equivalent in:

• Maths (grade 4)
• English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Administrative skills
• Attention to detail
• Communication skills
• Customer care skills
• Initiative
• IT skills
• Number skills
• Team working

Other requirements

• Have you considered the location, pay and hours for suitability?

About this employer

We are the leading UK supplier of Medical, Educational & Industrial Keyboards and IT accessories.

After this apprenticeship

• After successful completion the company will offer long term career progression and advancement opportunities

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

The reference code for this apprenticeship is VAC2000016918.

Apply now

Closes in 17 days (Friday 20 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.