Digital Support Champion Apprentice

Bradley Haynes Law

Worcester (WR4 9NE)

Closes in 15 days (Friday 20 March 2026)

Posted on 25 February 2026

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Summary

Are you techsavvy and ready to make an impact? Become our Digital Support Champion and help us maximise our case management system, AI tools like Copilot, and our wider digital applications & systems. Play a key role in boosting efficiency and shaping modern, innovative ways of working. 

Wage

£18,200 a year

Check minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday to Friday.

35 hours a week

Start date

Monday 30 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Join us as a Level 3 Digital Support Apprentice and play a key role in driving digital excellence across our organisation. 

In this role, you will:

  • Become a digital champion, helping colleagues get the best from our systems and tools
  • Troubleshoot technical issues and provide clear, confident support
  • Enhance the use of our internal case management system to improve efficiency
  • Support the rollout of new technologies, including AI platforms such as Copilot and ChatGPT
  • Help introduce structured, effective approaches to digital adoption and learning
  • Contribute to building a more digitally confident and capable workforce 

Where you'll work

Severn House
Prescott Drive
Worcester
WR4 9NE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE DEVELOPMENT MANAGER LTD

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

Digital Support Technician Level 3 Apprenticeship Standard:  

The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter, working towards the qualification, along with weekly off-the-job training and monthly coaching sessions. 

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online on TDM's Virtual Learning Platform. 

You will have a designated mentor in the workplace to support your learning, and at the end of the programme will be assessed via an external assessment body. 

This is a Level 3 qualification. 

Knowledge modules will include:

  • Digital Technologies
  • Data Management and Information Systems
  • Security Applications Technicians 

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Ability to follow processes
  • Interest in emerging AI tools

About this employer

Bradley Haynes Law is a trusted, communityfocused firm of solicitors based in Worcester, providing clear, professional legal advice for both businesses and individuals. Their services span commercial law, property, family matters, immigration, wills and probate, dispute resolution, and more, with an emphasis on approachability, expertise, and supporting the local community. 

https://www.bradleyhaynessolicitors.co.uk/ (opens in new tab)

After this apprenticeship

Opportunity to build a career within a successful professional organisation. Consideration will be given to progression onto a higher-level or degree apprenticeship programme for the right candidate. 

Ask a question

The contact for this apprenticeship is:

THE DEVELOPMENT MANAGER LTD

Gill Wooldridge

gill@bradleyhayneslaw.co.uk

01905900919

The reference code for this apprenticeship is VAC2000016881.

Apply now

Closes in 15 days (Friday 20 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.