Apprentice Claims Operative - REF 14916
CAVALIER CARPETS LIMITED
Lancashire (BB2 1TX)
Closes on Tuesday 19 May 2026
Posted on 4 March 2026
Contents
Summary
Cavalier Carpets in Blackburn are recruiting for an Apprentice Claims Operative. The successful candidate will complete a Level 2 Customer Service Practitioner Apprenticeship over the duration of 16 months.
- Wage
-
£15,600 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday 09:00 - 17:00 (30-minute lunch)
37 hours 30 minutes a week
- Start date
-
Tuesday 26 May 2026
- Duration
-
1 year 4 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Manage household insurance claims from start to finish
- Handle incoming and outgoing calls and emails with customers and clients
- Log conversations accurately and efficiently
- Provide clear, empathetic support throughout the claims process
- Problem solving
- Work collaboratively as part of a dedicated team
- Administrative duties
Where you'll work
Bank Top Mill Dixon Street
Thompson Street Ind Estate
Blackburn
Lancashire
BB2 1TX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NORTH LANCS. TRAINING GROUP CIC
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Functional skills
- Work based learning
- Customer Service Practitioner Level 2
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Confident
- Good knowledge on Geography
- Enjoys Fast-Paced Environments
About this employer
Our family values are at the core of our business, and we count our colleagues and our partners as valuable members of the Cavalier family. With over 50 years of experience in the industry, we have developed an unrivalled expertise in carpet manufacturing. We take immense pride in delivering only the highest quality products and services to our valued customers.
After this apprenticeship
Progression onto full-time employment.
Ask a question
The contact for this apprenticeship is:
NORTH LANCS. TRAINING GROUP CIC
Recruitment
recruitment@nltg.co.uk
01254395355
The reference code for this apprenticeship is VAC2000016849.
Apply now
Closes on Tuesday 19 May 2026
After signing in, you’ll apply for this apprenticeship on the company's website.