Sales Administrator Apprentice

METPRO LTD

Wednesbury (WS10 7SU)

Closes in 14 days (Tuesday 17 March 2026 at 11:59pm)

Posted on 24 February 2026

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Summary

Metpro are seeking a highly organised Sales Administrator to support within sales operations and customer service functions. Working within a busy environment, you will be order processing with accuracy, demonstrating excellent communication via telephone and digitally with customers.

Wage

£16,640 a year

Check minimum wage rates (opens in new tab)

£8.00 per hour for the 1st 12 months

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday 8.00am - 4.30pm / 8.30am-5.00pm with 1/2 hour lunch.

40 hours a week

Start date

Thursday 19 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Accurately inputting customer orders on to CRM system in timely manner
  • Ensure all order details, pricing and customer information are correct and complete
  • Resolve customer queries promptly and professionally via telephone and email
  • Answer and manage all incoming calls, directing enquiries as required
  • Liaise with the warehousing team to coordinate order fulfilment, stock availability and delivery timelines
  • Monitor order progress and proactively address any issues or delays
  • Maintain up-to-date customer records and documentation
  • Support the sales team with administrative tasks as required
  • Work collaboratively with internal departments to ensure smooth operational flow

Where you'll work

Unit 9
The Woodsbank Trading Estate, Woden Road West
Wednesbury
WS10 7SU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2
  • Functional Skills maths and English if required
  • In-house training- no day release required
  • Off-the-job training

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Number skills
  • Logical
  • Team working
  • Initiative

Other requirements

Must be committed to training and reliable and happy to work as part of a team. Must be able to access the location with ease

This position does require for you to be confident in speaking to customers and have good communication skills.

About this employer

Metpro are a leading multi-service manufacturer & supplier of cable management products to Electrical Wholesalers and bespoke components for OEM businesses based in Wednesbury.

After this apprenticeship

  • Can progress within team depending on performance

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Carolyn Marson

carolyn.marson@novatraining.co.uk

07534486764

The reference code for this apprenticeship is VAC2000016795.

Apply now

Closes in 14 days (Tuesday 17 March 2026 at 11:59pm)