Business Administration Apprentice

FURNITURE LINK (UK) LTD

TELFORD (TF1 7AD)

Closes in 7 days (Friday 13 March 2026 at 11:59pm)

Posted on 20 February 2026

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Summary

Provide efficient and accurate administrative support to office colleagues, helping to ensure the smooth daily running of the business. Deliver a standard of customer service to both retail partners and end customers, responding to enquiries, resolving issues, and maintaining positive relationships that reflect the company’s values.

• Wage:

  £17,238 a year

  Check minimum wage rates (opens in new tab)

  A monthly bonus of up to £75 may be awarded, subject to the achievement of agreed performance targets. Salary will be reviewed at appropriate intervals throughout the duration of the apprenticeship.

• Training course: Business administrator (level 3)
• Hours: Monday to Thursday: 8:30 am - 5:00 pm Friday: 8:30 am - 4:00 pm

  39 hours a week

• Start date:

  Friday 27 March 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Learn and confidently use the company’s bespoke computer systems alongside Microsoft Office software
• Answer and direct telephone calls, take accurate messages, and handle general enquiries
• Maintain and update customer databases, including adding new details, scanning documents, and keeping records accurate
• Process sales orders received via email, telephone, and the online trade portal
• Support customers with stock enquiries and guide them to the online Stock Checker where appropriate
• Assist Customer Account Administrators with customer service tasks, including ordering and sending parts, arranging furniture repair appointments, organising delivery routes, booking deliveries, and managing related queries
• Help process customer returns for faulty items by raising collection notes and adding collections to delivery routes
• Assist with showroom presentation and provide hospitality to visiting customers
• Support website updates, digital marketing activities, and customer requests for product images and information
• Act as a positive ambassador for the company and brand at all times
• Carry out other general office administration duties as required

Where you'll work

HORTON WOOD
60 TELFORD
TELFORD
TF1 7AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SBC TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Desirable qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative

About this employer

For almost 30 years, Furniture Link has been a market leader in importing and supplying design-led quality furniture throughout the UK and Ireland.

https://furniturelinkuk.co.uk (opens in new tab)

Company benefits

Benefits include a staff discount scheme, on-site parking, and a casual dress policy on Fridays.

After this apprenticeship

A full-time position may be offered upon successful completion of the apprenticeship, with opportunities for further training, career progression, salary increases, and additional responsibilities.

Ask a question

The contact for this apprenticeship is:

SBC TRAINING LIMITED

Dave Collins

dave.collins@sbc-training.co.uk

07809657796

The reference code for this apprenticeship is VAC2000016752.

Apply now

Closes in 7 days (Friday 13 March 2026 at 11:59pm)