Front of House Operative Apprentice

PROAV LIMITED

Egham (TW20 8RY)

Closes in 26 days (Monday 16 March 2026 at 11:59pm)

Posted on 17 February 2026

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Summary

We are looking for a Front of House Operative to be a key part of our Egham team, representing proAV, taking full responsibility for the first impression of proAV to our clients and visitors. The front-of-house operative is responsible for receiving all calls and guests into proAV in a courteous and professional manner.

• Wage:

  £26,208 a year

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday - 08.30 to 17.30.

  40 hours a week

• Start date:

  Thursday 2 April 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Liaise with guests as a first point of contact, ensuring they receive a warm welcome, a positive impression of the company and their needs are met.
• Sign in/out of visitors, ensuring the visitor log is complete, and building passes are returned.
• Making refreshments for visitors
• Responsibility for managing meeting rooms, ensuring they are correctly set up with refreshments and catering as ordered.
• Ensure all buildings are stocked with basic office supplies and refreshments upon ordering on a regular basis.
• Maintaining the cleanliness of the reception and cafe.
• Help returns desk with administrative tasks where needed
• Ad-hoc duties, including arranging couriers and taxis
• Taking incoming calls and directing them as appropriate, taking messages where necessary
• Open, Date Stamp, and distribute the post to recipients.
• Collect and frank outgoing post as well as oversee the franking machine- reporting faults and ordering supplies,
• Assist employees with general enquiries.
• Assist other areas of the business when required, Facilities, Return Desk, HR, etc
• Purchase components, etc., from suppliers for both office use and external service orders using SAP and updating and maintaining these purchases through CRM/Microsoft Dynamics
• Filing and scanning documents for upload onto various systems

Where you'll work

Gladstone House
Crabtree Office Village, Eversley Way
Egham
TW20 8RY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEIR TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The candidate will complete an apprenticeship within the agreed-upon subject for the vacancy. This may include a BTEC Diploma/Standard and End Point Assessment. It may also include Functional Skills in maths and English.

Employer training will be provided such as, Health and Safety, Fire Safety, IT and HR courses. proAV has a LMS Platform with over 700 training courses.

The Apprentice at the end of this qualification will achieve a Level 3 Business Administrator Apprenticeship Standard.

Requirements

Desirable qualifications

GCSE in:

• English (grade 4-9)
• Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Physical fitness
• Friendly
• Confident in speaking

About this employer

We design, integrate and support blended technology solutions with AV, UC and beyond. We provide end to end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

https://www.proav.com (opens in new tab)

Company benefits

Private healthcare available upon reaching 1 years service, EAP

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Information, advice and guidance provided during the programme by Training Provider and Employer.

Ask a question

The contact for this apprenticeship is:

WEIR TRAINING LIMITED

The reference code for this apprenticeship is VAC2000016316.

Apply now

Closes in 26 days (Monday 16 March 2026 at 11:59pm)