Support Team Apprentice

SYNCHRONICITY CARE LTD.

County Durham (SR8 2RU)

Closes in 16 days (Thursday 5 March 2026)

Posted on 17 February 2026

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Summary

CDD Services is looking for an apprentice to assist the Support Team in a range of duties. The procurement function performs an essential role and this exciting opportunity could offer you a real chance to make a difference to the service and a career start within procurement.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Hours – 37.5 pw. Flexible Working arrangements. Days and times to be confirmed.

37 hours 30 minutes a week

Start date

Monday 13 April 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main duties of the job:

  • Resolution of all helpdesk calls from Cardea end-users and subsequent logging and maintenance of electronic database.
  • To undertake a variety of system administration duties in relation to the electronic purchase order system which will include user setup, profiles, branch / delivery setup and template maintenance, etc.
  • To facilitate product returns, credits, invoice queries and carriage charges.
  • The post holder will be part of a team which provides an effective and efficient purchasing service to CDD Services, CDDFT, TEWVFT & OFT stakeholders including the appropriate sourcing and purchasing of low value goods/services.
  • Participating in stakeholder user groups to support the achievement of VfM for CDD Services stakeholders.
  • Works within standard operating procedures/work instructions and relevant Policies and Procedures.
  • Works closely with all procurement, purchasing and materials management staff within CDD Services.

Where you'll work

Centre For Health Traynor Way
Whitehouse Business Park
Peterlee
County Durham
SR8 2RU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERWENTSIDE COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Training will take place in the workplace.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade A*-C/9-4 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Administrative skills

About this employer

CDD Services provides procurement services and systems to a number of NHS organisations including County Durham and Darlington NHS Foundation Trust. CDD Services Systems Support Team is responsible for the provision of an effective, efficient and professional procurement system and information service to all stakeholder organisations.

After this apprenticeship

On successful completion of the apprenticeship, a position will be available within the organisation subject to performance.

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

The reference code for this apprenticeship is VAC2000016111.

Apply now

Closes in 16 days (Thursday 5 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.