Apprentice Payroll Administrator

SUSSEX PAYROLL SERVICES LTD

LEWES (BN7 2BY)

Closes in 28 days (Monday 16 March 2026)

Posted on 16 February 2026

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Contents

Summary

Sussex Payroll Services Ltd are looking for an aspiring Apprentice Payroll Administrator to join a growing team!

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Payroll administrator (level 3)
Hours
Monday 08:30 - 16:30 Tuesday 08:30 - 16:30 Wednesday 08:30 - 16:30 Thursday 08:30 - 16:30 Friday 08:30 - 16:30 Saturday Closed Sunday Closed.

40 hours a week

Start date

Tuesday 17 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Follow established payroll procedures and processes.
  • Operate and manage payroll software efficiently.
  • Import and export Excel files for payroll purposes.
  • Perform manual gross-to-net payroll calculations as required.
  • Prioritise and manage daily workload effectively.
  • Respond to client payroll queries via phone and email.
  • Ensure accuracy of all payroll calculations before submission to clients and HMRC.
  • Maintain and develop trusting relationships with clients.
  • Undertake any other ad-hoc administrative tasks, including filing.

 

Where you'll work

CABURN HOUSE
BROOKS ROAD
LEWES
BN7 2BY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

APPRENTICE TEAM LTD

Training course

Payroll administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)

Training schedule

Level 3 Payroll Administrator, Day-to-day training is given by the employer.

Requirements

Essential qualifications

GCSE in:

  • English (grade A* - C / 9 - 4)
  • Maths (grade A* - C / 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Sussex Payroll Services Ltd was founded in December 2010 by three colleagues who had worked successfully together for over ten years at one of the UK’s top ten accountancy firms. Seeing an opportunity to establish their own payroll bureau, they chose a name that reflects both their location in Sussex and their specialist focus on payroll, although their services extend across the whole of the UK.

With more than a century of combined experience in payroll, Sussex Payroll Services Ltd offers clients meticulous attention to detail, strong teamwork, and a personal approach. The company is large enough to provide clients with complete peace of mind, yet small enough to deliver a personal touch, fostering the relationships and support that clients value and rely upon.

After this apprenticeship

Potential progression within the business and onto further apprenticeships.

Ask a question

The contact for this apprenticeship is:

APPRENTICE TEAM LTD

The reference code for this apprenticeship is VAC2000015901.

Apply now

Closes in 28 days (Monday 16 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.