IT Technician Apprenticeship

Durham Constabulary

Durham (DH1 5TT)

Closes in 14 days (Tuesday 3 March 2026)

Posted on 16 February 2026

---

Summary

An exciting opportunity has arisen to develop your skills and experience by working as an Apprentice with the IT Department at Durham Constabulary. The role will be based within the busy force ICT department at HQ, Aykley Heads, Durham. The role will be to assist in all aspects of technical support and administration within the ICT arena.

• Wage:

  £14,526.20 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  Apprentice minimum wage (Rising in April to £8 per hour)

• Training course: Information communications technician (level 3)
• Hours: 37 hours per week, Monday to Friday, 9.00am - 5.00pm. Flexible working applies.

  37 hours a week

• Start date:

  Tuesday 30 June 2026

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role will be to assist in all aspects of technical support and administration within the ICT arena thereby providing you with a full range of development opportunities.

IT Technician Apprentices will receive appropriate training and guidance to undertake the full range of Customer Service and Administration duties which will include:

• To provide a first line Service Desk function to include: fault recognition, logging, recording, diagnosis and rectification as well as responding to general queries.
• Assist with the purchase, installation, maintenance, and repair of ICT assets.
• To install, configure, patch and update software.
• To carry out ICT maintenance activities: including Microsoft Server Administration, Active Directory configuration/ administration and backup/ archiving tasks.
• To keep up to date records of ICT assets.
• Supporting other team members and colleagues.
• To work towards and complete Information Communications Technician Level 3 Apprenticeship Standard Level 3 Diploma in ICT Professional Competence.

Where you'll work

Police Headquarters
Aykley Heads
Durham
Durham
DH1 5TT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERWENTSIDE COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

All training will be delivered in the workplace.

More training information

You will be provided protected learning/study time in the workplace to complete your qualification.

Requirements

Essential qualifications

GCSE in:

• English (grade (Grade 4/C))
• ICT (grade Grade 4-9 (A*-C) or equivalent)
• Math (grade Grade 4-9 (A*-C) or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative

Other requirements

Candidates must have indefinite leave to work and live in the UK and be free from any restriction. Any successful candidate will be asked to provide evidence of this.

Candidates will be contacted via email in relation to the recruitment process and are advised to also check junk/spam folders for email updates.

Candidates will be asked to indicate their location preference(s) at interview stage. Please note that preferred locations of work cannot be guaranteed. Please note that during the Apprentice role you may have occasional access to both sensitive and potentially disturbing images.

Due to the nature of the work candidates will be required to undertake a rigorous security screening process- these vetting clearances can take up to 12 weeks to be returned. Any tattoo anywhere on the body that is obscene, or advocates sexual, racial, ethnic, or religious discrimination, by written word or design is prohibited and the presence of such a tattoo would preclude an applicant from passing the recruitment process for employment with the Constabulary.

About this employer

Durham Constabulary is committed to providing an excellent policing service that we and those we serve can be proud of and which keeps our communities safe. We will continually strive to act with integrity, fairness and respect in delivering this service to ensure that the confidence and support of those we serve is protected as our most valued asset. Our force values which deliver the 'Durham Difference' are positivity, courageousness, fairness, inclusivity with integrity.

Company benefits

Access to all Durham Constabulary staff benefits, including Blue Light Card discounts. Work for one of the top performing Police forces in the country. 26 days annual leave + bank holidays.

After this apprenticeship

Durham Constabulary will give you the opportunity to support and develop new work-placed skills in an organisation committed to your professional development.

Progression routes are available upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

The reference code for this apprenticeship is VAC2000015861.

Apply now

Closes in 14 days (Tuesday 3 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.