IT Apprentice
Inn Collection Group
UK (NE12 8BS)
Closes in 10 days (Friday 6 March 2026)
Posted on 24 February 2026
Contents
Summary
Are you looking to build a long-term career in IT? Then look no further! Start your career today with a level 3 apprenticeship with Inn Collection Group and Kaplan. You will be gaining valuable workplace experience whilst also working towards the ICT level 3 qualification.
- Wage
-
£19,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
37.5 hours, days and times to be confirmed.
37 hours 30 minutes a week
- Start date
-
Monday 16 March 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key duties include, but are not limited to:
- Supporting business users via incident and service requests, both internally and in co-managed helpdesk systems, working with ICG’s support vendors.
- Primary hands-on support for users at head office location.
- On and off boarding of staff, including hardware setup and deployment (Windows environment, Active Directory/Azure hybrid environment, Microsoft 365).
- Updating data across various systems, working with the entire IT department to keep data consistent and up to date.
- Physical network equipment upgrades across our estate to migrate to the latest generation, working with and supporting the Infrastructure manager on site.
- Testing configuration and security changes to deploy into the business.
Where you'll work
3rd Floor Q5 Quorum Business Park
newcastle
UK
NE12 8BS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KAPLAN FINANCIAL LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Apprenticeship Level 3.
The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.
This apprenticeship has two routes:
- The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.
- The Network Technician role is usually desk-based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
- Networking Essentials.
- Cloud Services.
- Mobile and Operating Systems.
- Technology and Business.
- Scripting and Automation.
- EPA Readiness Training.
For each module, learners benefit from attending small, scheduled Live Online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.
An apprenticeship has to be relevant to the job you are undertaking, and you must dedicate time to off-the-job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths (grade 9/A* - 4/C)
- English (grade 9/A* - 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
Other requirements
33 (including bank holiday), standard auto enrolment. Celebrate your birthday with an extra paid holiday. Enjoy 50% off food at any of our Inns. Relax with a stay at any of our Inns during January, February, and March for just £1. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round. Experience a spontaneous trip away with £50 on same day bookings. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too! 24/7 confidential support is always there when you need it with our Employee Assistance Programme. Contribute to a company that gives back through our Give-inn back scheme. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards. Enjoy the convenience of free on-site parking. Four Land Ends transport hub nearby.
About this employer
The Inn Collection Group are a hospitality business founded in the North East over 15 years ago and now have a strong presence across Northern England and Wales, with a desire to expand further.The ICG story has been one of success and expansion, with a unique 'pubs with rooms' offer, we strive to give our customers the best of both worlds.
After this apprenticeship
Possibility of a full-time role upon completion.
Ask a question
The contact for this apprenticeship is:
KAPLAN FINANCIAL LIMITED
The reference code for this apprenticeship is VAC2000015495.
Apply now
Closes in 10 days (Friday 6 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.