Customer Information Apprentice
Redcar & Cleveland College
Redcar (TS10 1EZ)
Closes in 13 days (Thursday 26 February 2026)
Posted on 13 February 2026
Contents
Summary
An exciting opportunity has arisen for a Customer Information Apprentice to join our Executive and Curriculum Administration team reporting to our Senior Administrator.
- Wage
-
£15,147.92 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, rota based.
37 hours a week
- Start date
-
Monday 23 March 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Core expectations
- Welcome visitors, manage sign-in, notify staff, handle calls and deliveries, and provide exceptional customer service.
- Act as the first point of contact, offering basic advice on curriculum and services or signposting to relevant staff.
- Follow college procedures for badges, evacuation, and safeguarding; report concerns immediately in line with policy.
- Assist with administrative tasks, work across sites as needed, and promote equality and diversity for all students, staff, and visitors.
Components of the job
- Receive all visitors to the college, sign in, notify relevant members of staff of arrivals, and ensure that exceptional customer service standards are provided at front of house.
- Provide first point of call for all information and offer basic initial information and guidance on curriculum, services available, bursary or signposting to relevant staff.
- Have knowledge and understand the college systems, including the telephone and student records etc.
- Receive and direct incoming telephone calls and college deliveries.
- When required take and record absence calls.
- Ensure that the college practice regarding visitor/staff/students badges and shutdown/evacuation is followed at all times.
- Assist the Executive and Curriculum Administration team with basic administration tasks when required.
- To work flexibly as part of the Executive and Curriculum Administration team undertaking such duties as may from time to time be required.
- Work at any Etc. site as required.
- Safeguard the health, well-being, and safety of the students and staff some of whom maybe classed as vulnerable people or adults. In the event of a risk to students or staff becoming apparent or if concerns arise about a vulnerable person’s welfare, to immediately report these concerns in line with the Safeguarding policy and procedure.
- To promote equality and diversity, ensuring equal opportunities for all students, staff and visitors.
- Adhere to the Prevent Duty, working to safeguard students from radicalisation and extremist influences by reporting concerns in line with the Safeguarding policy and procedure and promoting British values.
Where you'll work
Corporation Road
Redcar
TS10 1EZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE EDUCATION TRAINING COLLECTIVE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administration at Redcar & Cleveland College.
- Functional skills maths and English, if required.
Requirements
Desirable qualifications
GCSE in:
- English (grade A*-C/9-4)
- Maths (grade A*-C/9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Initiative
- Motivational approach
- Positive
- Enthusiastic
- Able to embrace change
- Able to form relationships
- Time management
- Able to give advice & guidance
Other requirements
To be able to work across all sites if the need arises.
About this employer
Redcar and Cleveland College is a vibrant, forward-facing college recently awarded Outstanding by Ofsted. We are proud to deliver the highest standards of education, offering a full range of vocational courses, higher education, apprenticeships and commercial training for young people, adults, and local employers. As a valued part of our community, we are dedicated to helping individuals gain the skills, knowledge and confidence to realise their full potential.
We are part Education Training Collective (Etc.), which is of a group of colleges and training providers in the Tees Valley; Stockton Riverside College, Redcar and Cleveland College, Bede Sixth Form College, NETA Training and Innersummit. Our staff are skilled, high performing and committed to our learners and to the Group’s vision, ‘ONE Etc. – Fuelling ambition and driving success in a resurgent Teesside and beyond’. Join us in shaping the future- we are looking for individuals who are ready to inspire, achieve and share our commitment to delivering outstanding education.
https://www.cleveland.ac.uk/home (opens in new tab)
Company benefits
- Generous annual leave entitlement
- Up to 5 days additional leave at Christmas
- Local Government Pension Scheme (LGPS) with 15.7% Employer Contribution
- Wellbeing Days
- Plus many more benefits
After this apprenticeship
An opportunity for a full-time position at the end of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE EDUCATION TRAINING COLLECTIVE
The reference code for this apprenticeship is VAC2000015390.
Apply now
Closes in 13 days (Thursday 26 February 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.