Business Administration Apprentice

SULZER SERVICES (UK) LIMITED

Birmingham (B37 7WL)

Closes in 18 days (Friday 6 March 2026)

Posted on 12 February 2026

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Summary

This apprenticeship is perfect for someone who’s organised, proactive and eager to learn how a busy technical service centre runs behind the scenes. You’ll gain real administrative experience while supporting the teams that keep major engineering projects moving.

• Wage:

  £14,526.20 to £23,492.04, depending on your age

  National Minimum Wage

  Check minimum wage rates (opens in new tab)

  Enjoy planned pay rises throughout your apprenticeship, with a market‑leading, competitive salary waiting for you upon completion.

• Training course: Business administrator (level 3)
• Hours: 37 hours a week. Monday to Thursday, 07.00 - 15.30. Friday, 07.00 - 12.00. One half hour unpaid break per day.

  37 hours a week

• Start date:

  Monday 7 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide day‑to‑day administrative support to workshop, engineering and management teams
• Help manage incoming enquiries, emails and phone calls, ensuring they reach the right people promptly
• Assist with scheduling jobs, creating work orders and updating internal systems
• Prepare documents, reports and basic spreadsheets to support operational workflows
• Help maintain accurate records for jobs, parts, orders, and compliance documentation
• Support purchasing and logistics tasks, such as raising purchase orders and tracking deliveries
• Assist with reception duties, welcoming visitors and contractors to the service centre
• Learn to use industry-standard software, internal systems and digital tools
• Help organise meetings, training sessions and internal events
• Contribute to continuous improvement by keeping processes and paperwork tidy, accurate and consistent

Where you'll work

6502 Solihull Parkway
Birmingham Business Park
Marston Green
Birmingham
B37 7WL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The Business Administration apprenticeship is 18 months in duration, with training delivered via block release workshops at In-Comm Training, Vigo Place, Aldridge, Walsall, WS9 8UG.

More training information

The Business Administration apprenticeship is 18 months in duration, with training delivered via block release workshops at In-Comm Training, Vigo Place, Aldridge, Walsall, WS9 8UG.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

About this employer

Sulzer is a global leader in fluid engineering, renowned for its expertise in pumps, agitators, compressors, and critical rotating equipment across various industries. With a legacy spanning over 190 years, Sulzer operates in more than 180 locations worldwide, delivering cutting-edge engineering solutions that drive efficiency and sustainability. In 2025, Sulzer was once again recognised as one of the UK’s Top Employers by the Top Employers Institute, reflecting its commitment to excellence in employee development, workplace culture, and career progression.

http://www.sulzer.com (opens in new tab)

Company benefits

• Increasing pay throughout the apprenticeship
• 33 Days Annual Leave
• Company-wide Bonus Schemes 
• Pension plan
• Onsite 24/7 Gym
• Onsite Canteen
• Free Parking

After this apprenticeship

Clear progression routes, with many past apprentices now thriving in leadership and specialist roles.

Ask a question

The contact for this apprenticeship is:

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

The reference code for this apprenticeship is VAC2000015209.

Apply now

Closes in 18 days (Friday 6 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.