Office Apprentice

A S R S (YEOVIL) LTD

MARTOCK (TA12 6LG)

Closes in 13 days (Thursday 26 February 2026 at 11:59pm)

Posted on 13 February 2026

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Summary

To support the Office Manager with daily office tasks to include the answering of telephones, taking messages, dealing with enquiries, filing, adding information to computer systems

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 08:30 - 17:00.

40 hours a week

Start date

Monday 2 March 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering of telephones and making calls
  • Adding information to CRM system
  • Filing
  • General administration duties
  • Assisting other office staff

Where you'll work

BUILDING 45
OLD SPARROW WORKS
BOWER HINTON
MARTOCK
TA12 6LG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

YEOVIL COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • The apprenticeship training is delivered through a combination of workplace learning and online masterclasses
  • This training will teach you the knowledge, skills and behaviours set out in the Customer Service Practitioner standard
  • On completion, the apprentice will receive the Customer Service Practitioner Level 2 qualification
  • Functional Skills in maths and English may also be required depending on current level

Requirements

Desirable qualifications

GCSE in:

  • English (grade Grade 9 – 4 / A* - C)
  • Maths (grade Grade 9 – 4 / A* - C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

  • You must be able to reliably commute to ASRS in Bower Hinton - own vehicle is desirable
  • You must be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone conversation with Yeovil College prior to your application being passed on
  • If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment

About this employer

ASRS are at the forefront of structural repair. We offer a complete package of services from consultation and diagnostics through to strategic design and implementation. 

https://www.asrs.co.uk/ (opens in new tab)

After this apprenticeship

  • To be discussed on completition of the Customer Service Practitioner Level 2 apprenticeship

Ask a question

The contact for this apprenticeship is:

YEOVIL COLLEGE

The reference code for this apprenticeship is VAC2000015065.

Apply now

Closes in 13 days (Thursday 26 February 2026 at 11:59pm)