Supply Chain Apprentice
INFINIGATE HLD UK LIMITED
Cirencester (GL7 5TQ)
Closes in 10 days (Tuesday 24 February 2026 at 11:59pm)
Posted on 12 February 2026
Contents
Summary
Are you detail orientated with a flair for problem solving whilst delivering excellent customer service? Infinigate Global Services is pleased to offer our Supply Chain Apprenticeship accompanied by a Customer Service Level 3 qualification and offering vast exposure to a global procurement department.
- Wage
-
£24,785 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday. Shifts TBC.
37 hours 30 minutes a week
- Start date
-
Monday 16 March 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role will see you enhance your customer service skillset to support the delivery of customer orders, manage customer queries and eventually lead to independently raising purchase orders, coordinating shipping logistics and much more!
- Strong communication and delivery of customer orders on time, in full (OTIF).
- Pro-active customer management when issues arising (Clear/concise communication, containment and resolution)
- Raising Purchase Orders on vendors for stock and B2B
- Actively progressing Purchase Orders with vendors against lead time
- Booking and shipping orders
- Managing purchasing process efficiently to optimise inventory
- Reporting to manage and control the supply chain
- Taking on project work related to department activity
Where you'll work
Lakeview House
The Mallards, South Cerney
Cirencester
GL7 5TQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CIRENCESTER COLLEGE
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Cirencester College
Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College.
Requirements
Desirable qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Other requirements
Location: South Cerney – located rurally, limited public transport. A driver's license would be ideal.
About this employer
Built on 30 years of consistent growth, innovation, and trusted partnerships,
Infinigate has evolved from a regional cybersecurity distributor into a global platform spanning Europe, the Middle East, Africa, and Asia-Pacific.
https://www.infinigate.com/uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Opportunities for progression following apprenticeship to Supply Chain Analyst or further study.
Ask a question
The contact for this apprenticeship is:
CIRENCESTER COLLEGE
The reference code for this apprenticeship is VAC2000014907.
Apply now
Closes in 10 days (Tuesday 24 February 2026 at 11:59pm)