Customer Service Apprentice - Level 3

WATES PROPERTY SERVICES LIMITED

- (SW2 1EG)

Closes in 29 days (Friday 13 March 2026)

Posted on 11 February 2026

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Summary

We’re committed to supporting and developing emerging talent so everyone can grow and thrive. If you’re motivated, keen to learn, and ready to shape your future, we’d love to hear from you.

• Wage:

  £15,704 to £25,396.80, depending on your age

  National Minimum Wage

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: 40 hours per week: 8am - 5pm, days TBC

  40 hours a week

• Start date:

  Monday 3 August 2026

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Customer Service Apprentice, you’ll develop the skills and experience to succeed in a dynamic, customer-focused environment.

This apprenticeship offers the chance to learn from experienced professionals, strengthen your communication and problem-solving abilities, and play an important role in creating positive experiences for our customers.

Your Responsibilities:

Responsibilities include but are not limited to the below:

• Acting as the first point of contact for customers, providing friendly and helpful support
• Handling enquiries and resolving issues via phone, email, or in-person interactions
• Working with the team to create a positive customer experience at every stage
• Keeping accurate records of customer interactions and feedback
• Collaborating with other departments to ensure smooth service delivery
• Ordering materials and equipment to keep projects on track
• Logging jobs, uploading documents, and keeping systems updated
• Responding to queries and scheduling contractors
• Raising purchase orders accurately
• Preparing clear and concise reports
• Coordinating contractor bookings
• Completing administrative tasks within agreed timelines

Where you'll work

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SW2 1EG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

REMIT GROUP LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The role of an Administrator is an important one, as they ensure the proper flow of office procedures and support various departments while maintaining a positive and friendly attitude.

As an apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 3.

On successful completion, you will receive:

• Level 2 Functional Skills in English & maths (if required)
• Level 3 in Business Administration

Requirements

Essential qualifications

GCSE or equivalent in:

• English (grade C/4)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Organisation skills
• Problem solving

Other requirements

Roles may close before the deadline if we receive a high volume of applications.

Our Commitment to inclusion:

• We actively encourage applications from people of all backgrounds
• We're especially keen to hear from individuals who are underrepresented in the construction sector - including women, people from ethnic minority communities and people with disabilities
• If you have a disability or require any reasonable adjustments during the recruitment process, please let us know - we’re here to support you

About this employer

The Wates Group was established in 1897 and is one of the leading privately owned construction, development and property services companies in the UK. We employ almost 4.000 people, working with a range of clients and partners from across the public and private sectors At Wates we are proud to be a family-owned business, small enough to recognise and support great talent, yet big enough to challenge and inspire our people through amazing multi-million-pound projects. To us our industry is more than just building, it’s also a chance for us to positively impact the communities where we work and thrive.

After this apprenticeship

Wates offer a wide range of career progression opportunities including further qualifications on completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

REMIT GROUP LIMITED

The reference code for this apprenticeship is VAC2000014844.

Apply now

Closes in 29 days (Friday 13 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.