Junior IT Support Engineer Apprentice

AMPLIFI CAPITAL (U.K.) LIMITED

London (E14 5RE)

Closes in 26 days (Friday 13 March 2026 at 11:59pm)

Posted on 13 February 2026

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Summary

We are looking for an enthusiastic and ambitious individual to join our internal IT Support team, acting as a resource on projects whilst also resolving any IT issues arising across our growing worldwide user base.

Wage

£25,000 a year

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Training course
Information communications technician (level 3)
Hours
Monday - Friday (9:00am -5:30pm)

37 hours 30 minutes a week

Start date

Monday 16 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for an enthusiastic and ambitious individual to join our internal IT Support team, acting as a resource on projects whilst also resolving any IT issues arising across our growing worldwide user base. Whilst this position is based in our Leeds office, you will also help cover support issues for our business users across London and Noida (India).

As part of a dedicated IT Support team, you will have a unique opportunity to build a career in a cutting-edge technology department. You will join a team of experienced IT support staff and will be constantly challenged in a modern, fast paced environment.

You will be responsible for helping prioritise the outstanding workload in our service desk CMS. You will also be involved with asset management, troubleshooting technical hardware, fixing system issues, maintaining onboarding and offboarding processes, managing access control and assisting in the deployment of new IT initiatives.

This role is based on-site in London, but there may be occasional requirement to travel to our other office locations. Core business hours for the Leeds office are between 8am and 8pm, so some flexibility on working hours is essential.

Responsibilities:

  • Logging, prioritisation and escalation of IT issues and requests within our Jira CMS.
  • Resolution of all support issues and requests via telephone,
  • Remote Desktop, or desk side assistance.
  • Develop and maintain good working relationships with key stakeholders, internal users, and suppliers.
  • Assist the IT Operations & Security Manager and/or COO with projects and tasks as and when required.
  • Assist with installation and maintenance of internal IT infrastructure.
  • Routine systems administration tasks

Where you'll work

30 Churchill Place
London
E14 5RE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Information Communications Technician Level 3 Apprenticeship Standard.
  • You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C +)
  • Maths (grade 4/C +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Motivated
  • Can do attitude
  • Passion for IT
  • Troubleshooting
  • Hardware and Software

About this employer

One-third of the UK’s working-age population struggles to access affordable credit — and at Amplifi Capital, we’re committed to changing that. Our mission is to improve the nation’s financial health by putting customers at the heart of everything we do. Through our state-of-the-art FinTech ecosystem, we enable ethical lending via credit unions, making fair and accessible credit a reality for everyone in the UK.

 

After this apprenticeship

Potential full-time position for the right candidate after completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

The reference code for this apprenticeship is VAC2000014619.

Apply now

Closes in 26 days (Friday 13 March 2026 at 11:59pm)