Claims Apprentice
AVIVA PLC
Surrey Street Norwich, NR1 (BS34 8SW)
Closes in 7 days (Sunday 15 March 2026)
Posted on 25 February 2026
Contents
Summary
Serving over 25 million customers is what drives us at Aviva, and our Claims team is at the heart of it. In motor claims, you’ll be the trusted support customers turn to when they need help most, keeping things clear and simple.
- Wage
-
£26,700 a year
- Training course
- Insurance practitioner (level 3)
- Hours
-
Monday to Friday 9am-5pm is typical, there may be times where this changes.
35 hours a week
- Start date
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Monday 7 September 2026
- Duration
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1 year
- Positions available
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10
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You’ll answer questions, solve problems and provide a reassuring voice, whether it’s for individuals or businesses – from market stalls to major companies. If you thrive on building relationships and have empathy in spades, this is where you can make a real difference.
Our Claims team plays a crucial part in helping customers when they need us most, making a real difference every day.
As a Claims Apprentice, you’ll be the first point of contact when a customer makes a claim. You’ll gather key details about what happened and the condition of their vehicle, then use this information to make decisions on liability and arrange bookings with suppliers to get our customers back on track quickly.
You’ll show genuine empathy, work proactively to make the process as stress-free as possible, and juggle multiple tasks with confidence. Using our digital systems, you’ll make quick, accurate decisions and provide a calm, reassuring voice throughout every claim.
While you work, you’ll study for the Level 3 Insurance Practitioner qualification. The apprenticeship typically takes about fifteen to eighteen months to complete and is designed to give you the skills and knowledge you need to advance your career in insurance. You’ll learn about the industry, including the tricky but necessary world of regulation, as well as key areas such as underwriting and claims. You’ll also learn about the industry and all our popular insurance products, including motor, household, healthcare, and commercial insurances. 80% of your time will be spent getting hands-on experience in your day-to-day role, and 20% of your time will be dedicated to your apprenticeship studies.
Better yet, you’ll be part of a supportive team that’s committed to your growth. We believe in nurturing talent and giving you the right tools to succeed. Your colleagues will mentor you at every step, so you’ll be ready for any opportunity that comes your way.
And that’s not all. You’ll also benefit from our two-year central development programme, giving you everything you need to be an all-round professional.
Where you'll work
Surrey Street Norwich, NR1
BS34 8SW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAVIES LEARNING SOLUTIONS LIMITED
Training course
Insurance practitioner (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
- Identify potential claims fraud and determine the correct action to prevent loss.
- Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
- Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
- Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
- Gather and interpret relevant information to provide a return on insurance decisions.
- Match client’s needs with available insurance products and services.
- Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
Training schedule
80% of your time will be spent getting hands-on experience in your day-to-day role, and 20% of your time will be dedicated to your apprenticeship studies.
Better yet, you’ll be part of a supportive team that’s committed to your growth. We believe in nurturing talent and giving you the right tools to succeed. Your colleagues will mentor you at every step, so you’ll be ready for any opportunity that comes your way.
And that’s not all. You’ll also benefit from our two-year central development programme, giving you everything you need to be an all-round professional.
Requirements
Essential qualifications
GCSE in:
- English (grade C)
- Maths (grade C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Patience
- Communication
Other requirements
What we’re looking forYou to have at least five GCSEs or Scottish National 5s at A*-C grade or 9-4 (or equivalent), including English and Maths
Strong communicators with genuine customer focus
A passion for understanding and meeting customer needs
An analytical mind and talent for problem solving
Someone who thrives on building relationships and feels comfortable engaging with people at all levels
To be eligible for an Apprenticeship, you'll also need to:Have lived in the UK or European Economic Area (EEA) for at least 3 years by the start of the apprenticeship in September 2026.
Be eligible to work full-time in the UK for the entire duration of the apprenticeship and beyond.
Be able to spend at least 50% of your working time physically in England to be eligible for an apprenticeship.
Example: If you live in Wales but apply for a role based in England, you will need to work a minimum of 50% of your working week in England.
Be available for full time work from September 2026 when all our apprentice roles start.
If you're excited about the role, send us your application. Research shows that women in particular often rule themselves out if they feel they don't meet all of the criteria for a role. But don't let that stop you - you don't have to tick all the boxes to shine at Aviva.
Please note this job role isn’t sponsorable under the Home Office points based system so therefore Aviva cannot provide visa sponsorship for this programme. To apply, you’ll need indefinite right to work in the UK. If this applies to you, we’d love to hear from you.
About this employer
As the UK's largest insurer, a FTSE 100 company, and an international leader in our industry, Aviva's Technology teams are cruicial to our success. We truy believe our Technology community is amongst the most experienced and supportive anywhere. Withou their ideas, skills and support, we wouldn't be the company we are today.
Company benefits
A permanent job with starting salary of £26,700, a generous pension, discretionary bonus and access to our Share Save scheme
25 days holiday plus Bank Holidays
Tons of training and development
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
You will be able to progress through other roles within the Claims team, and also have a wider network of opportunities within Aviva to explore.
Ask a question
The contact for this apprenticeship is:
DAVIES LEARNING SOLUTIONS LIMITED
The reference code for this apprenticeship is VAC2000014368.
Apply now
Closes in 7 days (Sunday 15 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.