Sales Executive Apprenticeship

ATOM IP LIMITED

Southampton (SO14 0QB)

Closes in 20 days (Thursday 5 March 2026)

Posted on 10 February 2026

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Summary

We are looking for motivated young individuals who are looking to develop a career in sales, self starters who can work alone or as part of a team and most importantly people who are willing to learn as all training will be provided to grow from entry level telemarketing, to sales advisor and leading into management. 

Wage

£20,475 a year

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Training course
Customer service practitioner (level 2)
Hours
9.00am - 5.00pm, Monday-Thursday. Friday, 9.00am - 3.00pm.

37 hours 30 minutes a week

Start date

Thursday 12 March 2026

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is a great opportunity for someone starting their career who wants to learn, grow, and gain real-world business experience while completing a nationally recognised apprenticeship.

What you’ll be doing:

  • Learning how to speak with business owners and decision-makers to spot new opportunities and build confidence on the phone.
  • Studying towards a Level 2 Customer Service Practitioner apprenticeship with Lifetime Training, supported alongside your role.
  • Helping to arrange and manage sales meetings, where you’ll review a business’s current communications and introduce them to our software.
  • Delivering friendly, professional customer service and supporting ongoing account relationships.
  • Responding to customer enquiries in a helpful and timely way.
  • Learning how to use and manage CRM systems to keep information organised and up to date.

What we’re looking for:

  • Someone who is motivated, eager to learn, and happy to get involved as part of a team (while also being comfortable working independently at times).
  • A positive attitude towards building skills in communication, customer service, and time management.
  • Willingness to develop confidence on the phone and work towards clear daily and weekly goals, with support and guidance from the team.
  • An organised approach, learning how to manage call-backs, follow-ups, emails, and admin tasks effectively.
  • An interest in understanding the best times to contact customers and how to balance calls with other tasks during the day.

What success looks like in this role:

  • With training and support, you’ll work towards booking an average of 2 meetings per day (10 per week).
  • You’ll gradually build up to making around 90 calls per day, developing confidence and resilience as you go.
  • You’ll demonstrate strong customer service skills, good organisation, and a willingness to learn from feedback.

Where you'll work

Suite 12 Fairways House
Southampton
SO14 0QB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIFETIME TRAINING GROUP LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Team working

About this employer

ATOM IP was founded in 2016 as a VoIP and IT provider, We have now expanded into Saas software and have built and developed a new exciting product that helps businesses with productivity and efficiency,

After this apprenticeship

Ongoing training and development.

Ask a question

The contact for this apprenticeship is:

LIFETIME TRAINING GROUP LIMITED

The reference code for this apprenticeship is VAC2000014318.

Apply now

Closes in 20 days (Thursday 5 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.