SEND Business Administration Apprentice
Northmoor Academy
Oldham (5 available locations)
Closes in 14 days (Tuesday 24 February 2026 at 11:59pm)
Posted on 10 February 2026
Contents
Summary
Under the instruction of the SEN Administrator Manager, the post holder will provide professional, confidential and routine general clerical and administrative support to the SEND function of the Harmony Trust Inclusion Development service.
- Wage
-
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday Shift times to be confirmed between 8.00am - 5.00pm. Term Time only + 5 Days.
35 hours a week
- Start date
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Monday 16 March 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To undertake and support SENCOs with day-to-day administrational tasks including word processing and other ICT related tasks such as letters, reports, data entry etc.
- Follow GDPR policy and processes when sharing and receiving key information from key stakeholders
- To share key information with academy leaders, Trust teams and liaise with the SEND local authority team
- To support SENCOs with the organisation of SEND Meetings, such tasks may include producing letters, overseeing online calendars, attend, contribute and take minutes for meetings when necessary, respond to telephone calls and messages etc.
- Regularly Update SEND records and record SEND information onto systems and organise online folders according to specific tasks
- To support SENCos with staff surgeries/review meetings and post-staff surgery workload
- Manage and organise the SEND team email account alongside the SEND admin Manager
- Distribute and collect specific documentation such as parent consent form s, questionnaires and information leaflets
- To support team with processing orders
- To undertake office duties, answering routine telephone and face-to-face enquiries, taking messages and forwarding them onto the relevant person as required
- Welcome visitors to the school as required, ensuring health and safety and safeguarding procedures are followed, such as signing in/out of a register, issuing badges/passes or escorting visitors as required
- Respond to routine enquires from staff, pupils, parents/carers and outside agencies
- To provide routine clerical support e.g. photocopying, filing, scanning, emailing, completing routine forms
- Sorting and distributing of internal and external mail
- To maintain manual and computerised filing systems and ensure data can be efficiently retrieved when required
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Westwood Academy, Middleton Road, Oldham, OL9 6BH
- Alt Academy, Alt Lane, Oldham, OL8 2EL
- Richmond Academy, Winterbottom Street, Oldham, OL9 6AQ
- Northmoor Academy, Alderson Street, Oldham, OL9 6AQ
- Greenhill Academy, Harmony Street, Oldham, OL4 1RR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE OLDHAM COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Off the job training will take place at Oldham College one day a week
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
Successful Applicant will need to pass the DBS Check
About this employer
Our core aim is to provide the best possible education for our children. We want the academy to make a real difference to the lives of pupils and parents who live and work in Oldham. We believe that The Harmony Trust will be a place where every child believes, achieves and succeeds. Developing well-being and self-esteem is at our core alongside raising attainment and achievement. we aim to prepare our learners for the opportunities, responsibilities and experiences of life through a balanced high-quality education in a caring and stimulating environment, where our school community is learning and achieving together.
https://www.northmoor.theharmonytrust.org/ (opens in new tab)
After this apprenticeship
- Full time position for the right candidate
Ask a question
The contact for this apprenticeship is:
THE OLDHAM COLLEGE
The reference code for this apprenticeship is VAC2000014277.
Apply now
Closes in 14 days (Tuesday 24 February 2026 at 11:59pm)