Schools Engagement Officer - Business Administration Apprenticeship
East Durham College
Durham (SR8 2RN)
Closes in 11 days (Sunday 22 February 2026 at 11:59pm)
Posted on 10 February 2026
Contents
Summary
You will support East Durham College's work in building strong relationships with schools and community partners across the region. It is a crucial role in ensuring young people, parents and advisors have an accurate and inspiring understanding of the opportunities available at the college and increasing applications and enrolment.
- Wage
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£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course
- Business administrator (level 3)
- Hours
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Monday - Thursday 8.30am - 5pm, Friday 8.30am - 4.30pm.
Regular early starts and late nights subject to event timings. Occasional weekend work required.
37 hours a week
- Start date
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Monday 2 March 2026
- Duration
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1 year 6 months
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The post-holder will deliver high-quality information, advice and guidance (IAG), engaging presentations, interactive outreach activities and well-organised school and community events. They will play a crucial role in ensuring young people, parents and advisers have an accurate and inspiring understanding of the opportunities available at East Durham College.
Main duties:
- Provide clear, accurate and engaging IAG about EDC’s offer to pupils, parents and advisers in schools, on campus and at regional events.
- Deliver assemblies, classroom sessions, workshops, taster activities and careers events that motivate learners and generate increased quality applications.
- Work with curriculum areas to support follow-up activity in schools, helping to create meaningful links between subject areas and feeder schools.
- Support the delivery of open events, campus tours and in-school presentations to raise awareness of curriculum pathways and progression routes.
- Build strong, professional relationships with teaching staff, careers leaders, SEND teams and school administrators to coordinate activity effectively.
- Increase the number of schools engaging with the College and maintain regular communication with existing partner schools.
- Support the promotion of EDC’s SEND offer in collaboration with the college Inclusive Learning team, ensuring effective transition and progression for SEND learners.
- Promote EDC’s Higher Education opportunities in partnership with the College HE team, supporting progression from Level 3 pathways.
- Assist in planning and delivering a varied annual calendar of recruitment activities, both on and off campus.
- Coordinate distribution of college marketing materials to schools and advisers.
- Collect and maintain accurate learner data for follow-up, ensuring all activity complies with GDPR.
- Contribute ideas for new, creative ways to engage potential students and strengthen the College’s presence within schools.
- Work with the Marketing Team to ensure key recruitment messages are consistent and up to date.
- Support promotional activity before, during and after events (e.g. supplying content, images or updates for social media).
- Represent the College professionally at all events, wearing appropriate EDC/Houghall branded uniform.
- Record accurate activity and contact data to support evaluation and follow-up.
- Gather feedback from stakeholders and use this to help refine and improve engagement activities.
- Monitor event attendance, conversion rates, engagement metrics and enrolment trends to inform future activity.
- Support the team in meeting recruitment KPIs related to activity levels, enquiry generation, applications and conversion.
Other duties:
- Demonstrate and promote the College’s values through day-to-day interactions and engagement work.
- Work collaboratively with colleagues across all campuses to support the wider student recruitment cycle.
- Support interview evenings, enrolment periods and busy points in the academic calendar.
- Maintain a strong understanding of the College offer, curriculum changes and regional education developments.
- Comply with all safeguarding, Prevent, equality, health and safety and GDPR requirements.
- Undertake any other duties commensurate with the role.
- Other duties relevant to all EDC staff members
Where you'll work
Peterlee Campus
Willerby Grove
Peterlee
Durham
SR8 2RN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EAST DURHAM COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
More training information
- Level 3 Business Administrator apprenticeship standard.
- Maths and English Functional Skills if required.
- Preparation for End Point Assessment.
Training, on and off the job, and location to be confirmed.
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 4 / C and above)
- Maths (grade Grade 4 / C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
- UK Driving License
About this employer
Creating outstanding futures. That's what EDC is all about! Our aim is to give all of our students the opportunities they need to get far in the careers they want - that's why we offer hundreds of courses in a huge variety of different subject areas. Courses are open for anyone above the age of 16 - so whether you're fresh out of school looking for that next step or an adult wanting to retrain, EDC is the place to do it. Our Mission is to connect people to opportunities. The College is home to a genuine and supportive community of students and staff - we believe you won’t find a more supportive and friendlier college. And that support leads to some great results. A high proportion of our students progress successfully into further or higher education, apprenticeships or employment.
After this apprenticeship
Possibility of permanent employment and going on to complete further qualifications.
Ask a question
The contact for this apprenticeship is:
EAST DURHAM COLLEGE
The reference code for this apprenticeship is VAC2000014274.
Apply now
Closes in 11 days (Sunday 22 February 2026 at 11:59pm)