Continuous Improvement Apprenticeship 2026
ZURICH EMPLOYMENT SERVICES LIMITED
We’re flexible! You can be based from any of our offices across the UK (EC3R 7NQ)
Closes in 24 days (Sunday 8 March 2026)
Posted on 10 February 2026
Contents
Summary
If you are curious and excited by the idea of shaping how a global organisation works,the Continuous Improvement apprenticeship could be the perfect opportunity for you. Alongside the wider Continuous Improvement team, you will help transform the way our business operates across the UK to make things better for our people and customers.
- Wage
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£24,479 a year
- Training course
- Improvement technician (level 3)
- Hours
-
Monday to Friday 9am to 5pm.
35 hours a week
- Start date
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Monday 7 September 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As part of this role, you will have exposure to:
- The end-to-end insurance lifecycle – you will see the full range of areas that make our business operate, from Sales to Finance, Underwriting to Claims across all of our customer bases
- Identifying improvement opportunities – you will be key in streamlining processes to make them smarter and more efficient
- Leading and influencing change – as you build up your experience, you will have your own projects to manage
- Extensive change toolkit – learning alongside specialists in the team to develop your awareness of change tools, with the opportunity to convert your learnings into additional internal qualifications
- Constantly evolving capabilities – we work closely with colleagues across Automation, Data Science and beyond to build solutions to address critical business challenge
Where you'll work
We’re flexible! You can be based from any of our offices across the UK
EC3R 7NQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SWARM APPRENTICESHIPS C.I.C
Training course
Improvement technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Compliance: Work in accordance with organisational controls and statutory regulations
- Communication: Share improvement progress through appropriate reporting
- Project management: Plan, manage and implement improvement activities. Identify and support management of risks. Develop the business case for improvement activity and implementation
- Change management: Engage through communications. Reinforce – positively and negatively. Effectively coach peers
- Principles and methods: Use a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits
- Project selection and Scoping: Identify and scope improvement projects and establish clear measurable objectives
- Problem definition: Develop a problem/opportunity statement supported by validated data
- Voice of the customer: Apply techniques to identify customers, their requirements and translate these to metrics
- Process mapping & analysis: Apply process mapping tools to visualise processes, analyse process performance establishing key insights for performance improvement
- Lean tools: Apply techniques such as identification and removal of 8 wastes, 5S (Sort, Shine, Set, Standardise, Sustain), standard work, kaizen, visual displays and controls, error proofing, preventative maintenance
- Data acquisition for analysis: Develop data collection plan and validated measurement processes to understand performance
- Basic statistics & measures: Establish patterns and trends in data over time using tally, pie, run/trend and pareto charts
- Data analysis-statistical methods: Identify common and special cause variation
- Process capability & performance: Analyse product/process performance using good quality data
- Root cause analysis: Use cause and effect diagrams, technique of 5 whys and graphical analysis to understand and verify root causes
- Identification & prioritisation: Identify and prioritise improvement solutions
- Benchmarking: Recognise the value of sharing best practice
- Sustainability & control: Create control and reaction plans with detection measures, identify opportunities to embed changes to leverage benefit to the business.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Mathematics (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Logical
- Team working
- Non judgemental
- Patience
About this employer
At Zurich our brand purpose is to create a brighter future together, for our customers, our partners, our employees and the planet. It’s a promise that for our customers, we will put their needs at the heart of everything we do and for our employees, to grow and develop together. We put our customers at the heart of everything that we do, and we’re looking for like-minded people to join us. We’re passionate about diversity and inclusion, we want our people to bring the whole of themselves to work.
https://www.zurich.co.uk/careers/apprenticeships (opens in new tab)
After this apprenticeship
Your qualification is just the start of your career at Zurich. Once your apprenticeship is complete you will have plenty of opportunities to put your new skills into practice while continuing to develop and grow.
Ask a question
The contact for this apprenticeship is:
SWARM APPRENTICESHIPS C.I.C
The reference code for this apprenticeship is VAC2000014224.
Apply now
Closes in 24 days (Sunday 8 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.