Payroll Apprentice
Tokio Marine HCC International
London (EC3A 7BT)
Closes in 23 days (Monday 9 March 2026)
Posted on 10 February 2026
Contents
Summary
Kickstart your career in insurance with Tokio Marine HCC! Our apprenticeship offers motivated individuals the chance to learn from industry experts. You'll collaborate with teams, support operations, create reports, and gain hands-on experience. Enjoy career growth, an inclusive culture, continuous support, and competitive rewards.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Payroll administrator (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm.
35 hours a week
- Start date
-
Monday 7 September 2026
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Collaborate with different teams to understand various aspects of the insurance business.
- Support day-to-day operations, from data analysis to client interactions.
- Assist with the creation of reports, presentations, and other essential documents.
- Gain exposure to key areas of the business
- Develop the skills and confidence to thrive in a corporate setting.
- Contribute to projects and initiatives that drive innovation and improve processes.
- Gain a qualification and kick-start your career with hands-on experience.
Where you'll work
The St Botolph Building
138 Houndsditch
London
EC3A 7BT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MBKB LTD
Training course
Payroll administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- gather, analyse and process payroll data and information
- resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
- deal with complaints, following processes and escalating complex situations
- meet client or customer needs in line with service level agreements
- provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
- adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
- select appropriate media for communication etc recognising the advantages and risks related to each method
- escalate concerns relating to deadlines in a timely manner, suggesting solutions
- use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
- Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
- develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
- use computerised payroll software and spreadsheet packages such as MS Excel
- use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
- gather, analyse and process payroll data and information
- resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
- deal with complaints, following processes and escalating complex situations
- meet client or customer needs in line with service level agreements
- provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
- adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
- select appropriate media for communication etc recognising the advantages and risks related to each method
- escalate concerns relating to deadlines in a timely manner, suggesting solutions
- use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
- Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
- develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
- use computerised payroll software and spreadsheet packages such as MS Excel
- use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
About this employer
Standing still is not an option in the dynamic world of insurance. At Tokio Marine HCC, we are one of the world’s leading specialty insurers. With deep expertise in our chosen lines of business, our unparalleled track record, and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people, and delivering on our commitments are at the core of our customer values. We are committed to growth and providing creative and innovative solutions to our clients.
After this apprenticeship
- Payroll Co-Ordinator
Ask a question
The contact for this apprenticeship is:
MBKB LTD
The reference code for this apprenticeship is VAC2000014110.
Apply now
Closes in 23 days (Monday 9 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.