Business Administration Apprenticeship - Client Engagement Advisor
PIVOTAL ENERGY LIMITED
Leicestershire (LE10 1EQ)
Closes in 13 days (Friday 27 February 2026 at 11:59pm)
Posted on 10 February 2026
Contents
Summary
The role will be assisting and supporting a team of people who organise and manage the installation of gas, water and electricity utilities to new homes, industrial and commercial properties, such as schools, hospitals. We require additional support particularly with the general administration element of the department.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am to 5.00pm
37 hours a week
- Start date
-
Monday 9 March 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Sending emails
- Filling forms out (both hard copy and online)
- Data inputting
- Speaking to suppliers and customers
- Setting up / organising meetings
- Update and maintain online booking systems
- Filing
- General support and assistance to the operations managers
Where you'll work
Florence House, St Marys Road
Hinckley
Leicestershire
LE10 1EQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NORTH WARWICKSHIRE AND SOUTH LEICESTERSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3 Apprenticeship Standard
- Level 3 maths and English Functional Skills (if needed)
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
About this employer
Pivotal Energy Limited is a utility infrastructure provider. We install gas water and electricity to new build developments along with disconnections, diversions and meter removals and/or upgrades.
After this apprenticeship
Pivotal is a growing business. There will be a full-time position available following completion of the apprenticeship, should the successful candidate wish to take it.
Ask a question
The contact for this apprenticeship is:
NORTH WARWICKSHIRE AND SOUTH LEICESTERSHIRE COLLEGE
The reference code for this apprenticeship is VAC2000014083.
Apply now
Closes in 13 days (Friday 27 February 2026 at 11:59pm)