Food & Beverage Apprentice

MARRIOTT HOTELS LIMITED

Hertfordshire (SG12 0SD)

Closes in 2 days (Sunday 8 March 2026)

Posted on 9 February 2026

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Summary

This is a wonderful opportunity to complete an Apprenticeship Programme in Hospitality with Marriott Hotels a renowned hotel brand! Duties include greeting guests, serving food and beverages. You will learn customer service of the highest order.

• Wage:

  £26,436.80 a year

  Check minimum wage rates (opens in new tab)

  Under 18s - £10 per hour. Over 18s - £12.71

  Under 18s - £20,800 per year Over 18s - £26,436.80 per year

• Training course: Food and beverage team member (level 2)
• Hours: 40 hours. Shifts tbc.

  40 hours a week

• Start date:

  Wednesday 1 April 2026

• Duration:

  1 year 3 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

A wonderful opportunity has become available at The Marriott hotel for an enthusiastic apprentice to join the Service team as a Front of House apprentice.

You will need to be enthusiastic and hard working and ready to contribute towards the perfect customer experience.

Main Duties:

• Assists in creating a warm and welcoming environment for our guests 
• Ensures that guests are seated and provided with menus/drinks menus promptly and as appropriate.
• Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times.  
• Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have.
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately. 
• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expect expectation ensuring an exceptional level of service is maintained at all times 
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.
• Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required.
• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management.
• Ensure all cash charge, float and till procedures are carried out in line with agreed procedures 
• Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary.
• Assist in the set up and preparation and provide service duties for functions as required. 
• Support the kitchen staff as and when required and in accordance with hygiene and safety regulations.
• Ensure that all front of house and guest areas are well maintained at all times.
• Any other duties as directed by the Restaurant & Bar Manager or other member of the management Team.

The hotel business functions seven days a week & 24 hours a day.  All associates must be aware that at times it may be necessary to move associates from their accustomed shift and/or department to another department within Food & Beverage and on occasion beyond the primary department as business demands fluctuate or at the discretion of the Supervisors, Head of Department or Executive Committee member.  As part of your development this cross-training is essential so that you are better able to exceed our guests’ expectations and meet their varying levels of demands. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.

Shift work and regular weekend work is part of the role.

This may also mean you may be required to work different shifts other than your normal shift hours as part of the new norm.

Where you'll work

Hanbury Manor Marriott Hotel & Country Club
Ware
Hertfordshire
SG12 0SD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BABCOCK SKILLS DEVELOPMENT AND TRAINING LIMITED

Training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

• Level 2 - Food & Beverage Team Member
• Functional skills level 2 in English and maths if required.

More training information

Inspiro delivers the assessment, mentoring and guidance required for the apprenticeship, which is carried out by an assessor within your workplace. This means that there is no need for you to spend time away from your job in a classroom or at college.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Number skills
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

Other requirements

Due to the nature of the business you will be required to work evenings, weekends and bank holidays and will be often be on your feet for the entirety of the shift.

About this employer

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Company benefits

Discount across our food and beverage outlets as well as discounted stays. Monthly recognition events. National and international career development opportunities. Discount at major retailers across the UK. Paid Leave. Meals on duty

After this apprenticeship

As the company is an international brand, the candidate could develop through Marriott Hotels or around the world depending on the opportunities, skills and the candidate.
 

Ask a question

The contact for this apprenticeship is:

BABCOCK SKILLS DEVELOPMENT AND TRAINING LIMITED

Mike Hand

michael.hand@inspirolearning.co.uk

01165040393

The reference code for this apprenticeship is VAC2000014029.

Apply now

Closes in 2 days (Sunday 8 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.