ICT Apprentice
BIZCLIK MEDIA LIMITED
NORWICH (NR3 1UB)
Closes in 3 days (Saturday 28 February 2026)
Posted on 9 February 2026
Contents
Summary
Kickstart your IT career! Gain hands-on experience in support, infrastructure, MS Entra, MS Intune, and Google Workspace. Responsibilities include resolving hardware/software issues, onboarding staff, and documentation. As you progress, you'll have the opportunity to lead your own projects.
- Wage
-
£18,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
8.30am - 5.30pm, Monday to Thursday.
8.30am - 4.30pm, Friday.
39 hours a week
- Start date
-
Monday 6 April 2026
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an IT Apprentice, you will gain hands-on experience across IT support, infrastructure, and applications. Your responsibilities include:
- 1st and 2nd Line Support: Handle requests via the IT Helpdesk and assist staff with software, hardware, and network issues
- User Management: Manage and create users/groups within MS Entra and Google Workspace, including onboarding and offboarding staff
- System Maintenance: Install and configure computer hardware and software, and maintain Windows and Synology Servers
- Cross-Platform Support: Support a range of devices including Windows, Mac OSX, and Linux
Where you'll work
DRAGONFLY HOUSE
2 GILDERS WAY
NORWICH
NR3 1UB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY COLLEGE NORWICH
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Training will take place at City College Norwich, Ipswich Road with attendance on a weekly basis.
Requirements
Essential qualifications
GCSE in:
- English (Language or Literature) (grade 4/C)
- Mathematics (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
Other requirements
Essential:
- Basic knowledge of Windows and Mac
- Excellent problem-solving skills and a proactive, solutions-driven mindset
- High ethical standards and the ability to engage effectively with a diverse team
- Proven ability to plan your own work and manage time effectively
Desirable:
- Basic knowledge of Linux
- Familiarity with MS Entra, MS Intune, or Google Workspace
- Experience or interest in using AI tools to enhance technical output
About this employer
BizClik Media is a global leader in B2B digital publishing, media and events, creating platforms that connect the world’s most influential leaders, brands and ideas. Our 20 digital platforms and flagship global events, Sustainability LIVE, Procurement & Supply Chain LIVE, AI LIVE, Data Centre LIVE, and more, bring together C- to D-Suite executives, innovators and change-makers to shape the conversations that move industries forward.
Driven by Creativity. Defined by Results. Powered by AI.
We Go Beyond The Tail Lights.
https://bizclikmedia.com/ (opens in new tab)
Company benefits
- 21 days holiday
- Christmas closure
- Gym membership (after probation)
- Free parking
- Free snacks and refreshments all week
- Free breakfast on Friday
After this apprenticeship
Development into an IT Support Technician role, with possible progression to level 4 qualification.
Ask a question
The contact for this apprenticeship is:
CITY COLLEGE NORWICH
CCN Apprenticeships
apprenticeships@ccn.ac.uk
01603 773365
The reference code for this apprenticeship is VAC2000013892.
Apply now
Closes in 3 days (Saturday 28 February 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.