Customer Service/Admin / Reception Apprenticeship

ANDY GAYLE (MB) SERVICES LTD

SMETHWICK (B66 1NR)

Closes in 14 days (Wednesday 4 March 2026 at 11:59pm)

Posted on 16 February 2026

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Summary

Andy Gayle Services are looking to recruit and invest in the training and qualification of a committed and reliable Customer Service Apprentice. The role will be to carry out various office /customer service/reception/ administration duties.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Min Apprenticeship Wage- £7.55 rising to £8.00 per hour from 1st April 2026

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am to 5.00pm. 1/2 hour lunch.

37 hours 30 minutes a week

Start date

Thursday 5 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

A busy garage with a well established customer base is now looking to recruit an Admin apprentice to train and develop within their company. Duties will include:

  • Answering the phone
  • Taking bookings
  • Computer work
  • Data Input
  • Organise and report data
  • Photocopying and filing
  • Store and retrieve information
  • Analyse and report data
  • Use office equipment
    All other business, customer service & admin duties

Where you'll work

1 TRAM WAY
OLDBURY ROAD
SMETHWICK
B66 1NR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • NVQ Level 2 Customer Service
  • Functional Skills
  • EPA
  • Min 20% OTJT

More training information

In-house training no college day release

Requirements

Essential qualifications

GCSE in:

Maths and English (grade GCSE - grades 3,4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Initiative

Other requirements

Must be happy to work within a busy garage enviroment.

About this employer

Andrew Gayle Mercedes Benz We are arguably the biggest company in the Birmingham & surrounding areas specialising in the service and repair of the Mercedes Benz product. We provide an all round service whether it may be routine servicing, or minor & major repairs. Engine repair & diagnostics, gearbox repairs automatic or manual. Axle repair, air conditioning, tyre replacement. In fact "the answer is yes, whatever the question".

http://www.mercedesservicing.com/ (opens in new tab)

After this apprenticeship

  • Possible employment with the company

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

The reference code for this apprenticeship is VAC2000013838.

Apply now

Closes in 14 days (Wednesday 4 March 2026 at 11:59pm)